At a Glance
- Tasks: Lead a high-performing concierge team and deliver exceptional five-star service.
- Company: Join a prestigious luxury residential development in Manchester.
- Benefits: Competitive salary of £45k plus bonus, with opportunities for growth.
- Other info: Dynamic role with a hands-on approach in a fast-paced setting.
- Why this job: Shape the resident experience in a premium environment focused on service excellence.
- Qualifications: Experience in luxury hospitality and strong leadership skills.
The predicted salary is between 31500 - 38500 £ per year.
New Opening, £45k plus bonus | Manchester | Full Time | Permanent
We're recruiting an experienced Front of House Manager to lead the concierge and resident experience within a prestigious luxury residential development in Manchester.
This is a hands-on leadership role where you'll inspire a high-performing concierge team, deliver exceptional five-star service and ensure every resident and guest enjoys a seamless, personalised experience.
The Role
Reporting to the Property Manager, you will
- Lead and develop a 24/7 Front of House and Concierge team.
- Deliver outstanding resident and guest service.
- Maintain exceptional presentation standards across reception and resident amenities.
- Handle resident enquiries, complaints and service recovery with professionalism.
- Oversee visitor management, access control and parcel operations.
- Recruit, train and coach your team to deliver consistently high service standards.
- Ensure compliance with Health & Safety and operational procedures.
- Monitor KPIs and continuously drive service improvements.
About You
You will have
- Experience leading Front of House or Concierge teams within a luxury hotel, premium residential or high-end hospitality environment.
- A passion for delivering exceptional customer service.
- Excellent leadership, communication and organisational skills.
- The ability to remain calm, professional and discreet in a fast-paced environment.
- Strong attention to detail and a hands-on management style.
Why Join Us?
This is an exciting opportunity to shape the resident experience within one of Manchester's most prestigious residential developments, leading a hospitality-driven team in a premium environment where service excellence is at the heart of everything we do.
If you're passionate about luxury hospitality and creating memorable experiences, we'd love to hear from you.
Locations
Front of House Manager in Cheshire, Warrington employer: Troika Recruitment
Join a prestigious City venue as an Events Sales Manager, where you'll thrive in a collaborative and dynamic work culture that values accountability and teamwork. With a strong focus on employee development and the potential for permanent placement, this role offers a unique opportunity to manage a substantial pipeline of events while enjoying competitive benefits, including a discretionary bonus and share of tips. The venue's exciting transformation under new leadership makes it an ideal time to contribute to its success and grow your career in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Manager in Cheshire, Warrington
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Troika Recruitment. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Troika Recruitment
Don't be shy about reaching out to Troika Recruitment directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House Manager in Cheshire, Warrington
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Troika Recruitment and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Troika Recruitment
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
