At a Glance
- Tasks: Lead and develop diverse Front of House operations across the UK.
- Company: Dynamic company focused on service excellence and people development.
- Benefits: Competitive salary, car allowance, and excellent benefits package.
- Other info: Opportunity for innovation and career growth in a vibrant industry.
- Why this job: Make a real impact in a multi-site environment with a focus on customer experience.
- Qualifications: 2+ years managing Front of House operations in high-service settings.
The predicted salary is between 45000 - 50000 £ per year.
Manchester or Birmingham base
Renumeration: £45,000 - £50,000 plus an excellent benefits package to include a car allowance
Home-based with regular travel at least three times a week
We’re looking for an experienced and dynamic Front of House Portfolio Operations Manager to lead and develop a diverse portfolio of Front of House operations across the UK. This is a fantastic opportunity for a customer-focused leader who thrives in a multi-site environment and is passionate about service excellence, people development and operational performance.
You’ll oversee a varied portfolio spanning commercial buildings, managing teams ranging from individual Front of House professionals to larger, multi-site teams. You’ll adapt your leadership approach to meet the needs of each location, while ensuring consistently high standards across the portfolio.
What you’ll be responsible for:
- Leading and developing Front of House managers and teams across multiple locations
- Driving operational excellence, service standards and continuous improvement
- Building strong relationships with clients, stakeholders and building management teams
- Managing portfolio budgets, P&L and financial performance
- Monitoring and improving key performance indicators across financial, people and quality measures
- Supporting recruitment, onboarding, training, performance management and succession planning
- Mobilising new contracts, including supporting TUPE transfers where required
- Delivering engaging events and activations that enhance customer experience and support ESG objectives
- Ensuring compliance with health & safety, security, operational and company procedures
- Identifying opportunities for innovation, technology and best-practice improvements
- Representing the Front of House operation professionally at meetings, industry events and client engagements
About you:
- At least 2 years’ experience managing Front of House operations, ideally across multiple sites and/or teams
- A background in luxury hospitality, 5-star environments, corporate services or a similarly high-service setting
- Proven experience leading, mentoring and developing teams
- Strong commercial and financial awareness, including experience managing budgets or P&L
- Excellent stakeholder management and relationship-building skills
- Experience handling HR processes, including investigations, performance management and sensitive employee matters
- Exceptional organisational skills and attention to detail
- A genuine passion for customer service and delivering excellence
- The ability to manage multiple priorities, contracts, locations and team dynamics
- A professional, adaptable and positive approach
- Strong Microsoft Office skills, including Word, Excel, PowerPoint and Teams
Front of House Regional Portfolio Operations Manager in Bolton employer: Troika Recruitment
Join a prestigious City venue as an Events Sales Manager, where you'll thrive in a collaborative and dynamic work culture that values accountability and teamwork. With a strong focus on employee development and the potential for permanent placement, this role offers a unique opportunity to manage a substantial pipeline of events while enjoying competitive benefits, including a discretionary bonus and share of tips. The venue's exciting transformation under new leadership makes it an ideal time to contribute to its success and grow your career in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Regional Portfolio Operations Manager in Bolton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Troika Recruitment. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Troika Recruitment
Don't be shy about reaching out to Troika Recruitment directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House Regional Portfolio Operations Manager in Bolton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Troika Recruitment and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Troika Recruitment
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
