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For Companies At a Glance
- Tasks: Provide 2nd and 3rd line IT support and enhance system efficiency.
- Company: Join a dynamic Wealth Management firm with a collaborative IT team.
- Benefits: Competitive salary, bonus, health insurance, pension, and more.
- Why this job: Make a real impact in IT while working with cutting-edge technology.
- Qualifications: Experience in IT support and strong troubleshooting skills required.
- Other info: Opportunities for career growth and involvement in exciting IT projects.
The predicted salary is between 45000 - 55000 £ per year.
Overview
Job Title: Level 2/3 IT Systems Support Engineer
Location: 4 days per week in Witney & 1 day per week in Henley, Oxfordshire
Salary: £45-55k plus bonus, share scheme, health insurance, pension and more
Role Overview
Troi Search are delighted to partner with a Wealth Management firm to hire a Level 2/3 IT Systems Support Engineer. This role is based primarily in Witney (four days per week) with one day per week in Henley. This role involves supporting IT services across the organization, including remote sites. You will work as part of a small IT team of three, providing second and third-line support to ensure smooth operation of all systems, networks, and related infrastructure.
Key Responsibilities
- Deliver 2nd and 3rd line support, handling internal IT queries, incidents, and user requests via phone, remote access, and in-person.
- Act as a point of escalation for internal IT issues, resolving problems directly or coordinating with third-party suppliers when needed.
- Support, install, and configure computer hardware, software, systems, networks, printers, and scanners.
- Collaborate with senior IT colleagues to escalate recurring or complex issues.
- Assist in the development and implementation of IT plans to support business growth and improve system efficiency.
- Contribute to the management of third-party IT suppliers, ensuring consistent high-quality service delivery.
- Identify opportunities to enhance IT services and recommend improvements to the Head of IT.
- Provide on-site support in both Witney and Henley, with occasional travel to remote offices.
- Participate in small IT projects under guidance from senior team members.
- Perform occasional out-of-hours or weekend support when required.
Skills & Experience Required
- Proven experience in 2nd / 3rd line IT support.
- Strong knowledge of cloud environments, particularly Microsoft 365 and Azure.
- Excellent troubleshooting skills across hardware, software, and networks.
- Strong interpersonal and communication skills with the ability to support users at all levels.
- Ability to work independently and as part of a small, collaborative IT team.
- Flexibility to travel between offices and provide out-of-hours support when necessary.
Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Information Technology
- Industries: Staffing and Recruiting
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Level 2/3 IT Systems Support Engineer employer: Troi
Contact Detail:
Troi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Level 2/3 IT Systems Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, and join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects, troubleshooting successes, and any relevant certifications. This gives potential employers a tangible look at what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific technical issues or user queries. We recommend role-playing with a friend to build confidence and refine your responses.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t hesitate to follow up after applying!
We think you need these skills to ace Level 2/3 IT Systems Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd and 3rd line IT support. We want to see how your skills match the job description, so don’t be shy about showcasing your knowledge of cloud environments like Microsoft 365 and Azure!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our small IT team. Share specific examples of how you've tackled complex IT issues or improved system efficiency in your previous roles.
Show Off Your Troubleshooting Skills: In your application, give us a glimpse of your excellent troubleshooting skills. Mention any specific incidents where you resolved hardware, software, or network issues, as this will demonstrate your capability to handle the challenges we face.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Troi
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of cloud environments, especially Microsoft 365 and Azure. Be ready to discuss specific troubleshooting scenarios you've faced in the past and how you resolved them.
✨Showcase Your Communication Skills
Since you'll be supporting users at all levels, practice explaining technical concepts in simple terms. Think of examples where you've successfully communicated with non-technical staff to resolve issues.
✨Demonstrate Team Spirit
This role involves working closely with a small IT team, so be prepared to talk about your experience collaborating with others. Share instances where you’ve escalated issues or worked together to solve complex problems.
✨Be Ready for Real-World Scenarios
Expect some situational questions during the interview. Prepare to walk through how you would handle specific IT support incidents, including any out-of-hours support you might have provided in the past.
