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- Tasks: Handle customer enquiries and provide tailored solutions to ensure satisfaction.
- Company: Join Trodat UK Ltd, a leader in self-inking stamps and marking products.
- Benefits: Enjoy a competitive salary, monthly bonuses, and a supportive team environment.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Dynamic office environment with opportunities for growth and collaboration.
The predicted salary is between 26832 - 30000 £ per year.
Location: Office based - Paisley
Salary: £26,832 per annum plus monthly bonus
Job Type: Full Time, Permanent
Working Hours: Mon-Fri, 40 Hrs per Week
About us:
Trodat UK Ltd is part of the Trodat-Trotec Group, the global market leader for self-inking stamps, marking products and laser engraving machines. From our Paisley site, we produce over half a million stamps and marking products every year to precise customer requirements.
About the role:
As a Customer Service Administrator, you will play a key role in maintaining high levels of customer satisfaction by handling enquiries promptly and effectively. This position requires excellent administrative skills, strong attention to detail, and a genuine passion for delivering exceptional customer service.
Key duties:
- Manage a high volume of inbound and outbound sales calls, emails, and live chats
- Maintain strong product knowledge to respond to enquiries and provide tailored solutions
- Collaborate with internal departments to ensure a seamless customer experience
- Deliver excellent customer support, including order placements, handling queries, and providing product information
- Handle customer queries professionally, both verbally and in writing
- Monitor and update order progress
- Prepare quotations and respond to enquiries promptly
- Provide resolutions within agreed timescales
- Manage customer accounts effectively
- Identify potential process improvements and recommend solutions to management
- Support team members to achieve operational goals
- Adapt quickly to different working practices and tasks
- Ensure accuracy when checking documentation and processing information
About you:
The successful applicant will have proven experience in a customer service environment and demonstrate the ability to work collaboratively within a team. You will have a strong customer focus, excellent problem-solving skills, and the ability to resolve issues efficiently.
Key Skills:
- Proficient in Microsoft Word and Excel, with the ability to create, amend, and manipulate documents
- Excellent interpersonal and communication abilities
- Positive, passionate, and enthusiastic approach to customer service
- Strong attention to detail and accuracy
- PC literate with proficiency in Microsoft Office applications
- Effective problem-solving skills
- Knowledge of SAP (advantageous)
Please click the APPLY button to send your CV & Cover Letter for this role.
Customer Service Administrator in Paisley employer: Trodat UK
Contact Detail:
Trodat UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Paisley
✨Tip Number 1
Get to know the company inside out! Research Trodat UK Ltd and understand their products and values. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries, role-play with a friend or family member to get comfortable with responding to different scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Trodat UK Ltd.
We think you need these skills to ace Customer Service Administrator in Paisley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for customer service and why you’re excited about joining us at Trodat UK Ltd. Keep it friendly and professional.
Show Off Your Skills: Don’t forget to mention your proficiency in Microsoft Office and any experience with SAP. We love seeing candidates who can hit the ground running and help us deliver exceptional service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Trodat UK
✨Know Your Stuff
Make sure you brush up on the products and services offered by Trodat UK Ltd. Understanding their self-inking stamps and laser engraving machines will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your problem-solving skills and how you maintained high levels of customer satisfaction, as this is key for the Customer Service Administrator role.
✨Practice Effective Communication
Since the role involves managing a high volume of calls, emails, and live chats, practice clear and concise communication. You might even want to do a mock interview with a friend to refine your verbal and written communication skills.
✨Be Ready to Collaborate
The job requires working closely with internal departments, so be prepared to discuss how you’ve worked in teams before. Share examples of how you’ve contributed to team goals and supported colleagues, as collaboration is essential for delivering a seamless customer experience.
