Staffing Manager in City of London

TRO are a global, end-to-end experiential marketing agency. Our culture is founded on the ethos of learning through real-life experiences, empowering every TROer to participate in the things they love!

We’re looking for an experienced and people‑focused Staffing Manager to join us on a 12‑month maternity cover, starting in May. Someone who can confidently lead our event crew function, nurture strong relationships, and ensure we always have the right talent in the right place at the right time. You’ll balance strategic oversight with hands-on resource management, helping our teams deliver exceptional experiences across every project.

If you have a solid background in staffing, crew management, or resource planning—especially within an agency or fast-paced environment—and you’re passionate about people and experiences, we’d love to hear from you. We care more about what you’ve achieved and what motivates you than how many years you’ve been doing it. We welcome applicants from all backgrounds and lived experiences. If you need any adjustments during the interview process, just let us know.

THE ROLE:

Passionate about human to human interactions, we’re searching for a dynamic, engaging, organised individual to join TRO’s Event Crew team. The Staffing Manager will be responsible for the recruitment of event crew for multiple clients and roles within the department - managing the recruitment, profiling, onboarding, scheduling, client liaison and internal correspondence for all campaign planning.

You will be responsible for:

• Manage the full end‑to‑end recruitment of TRO event crew, ensuring teams align with client and brand requirements.
• Profile and skill‑match staff to the right campaigns and environments.
• Creating staffing schedules for live activations to ensure adequate staffing levels are achieved and sourcing cover in the event of sickness / absence.
• Proactively source and recruit new crew using creative and strategic approaches.
• Developing and building strong relationships with both crew and internal teams.
• Conduct field visits to live activations to support teams and ensure TRO standards are met.
• Growing our event crew database, nurturing long-term relationships with new and existing crew.
• Overseeing and managing the administration of onboarding new crew including Right to Work checks.
• Take ownership of any HR-related staffing issues within the remit of the role.

KEY SKILLS AND EXPERIENCE:

• Proven experience in staffing, resource management, and event crew recruitment, with hands‑on experience sourcing a wide range of roles including (but not limited to) Event Managers, Brand Ambassadors, Costume Characters, Site Supervisors, Riggers, and Drivers - Experience within event or experiential environments is a strong bonus.
• Strategic understanding of profiling the right person to the right brand.
• Experience managing multiple projects with strong prioritisation skills.
• A strong work ethic and commitment to delivering support to both external and internal teams.
• Confident and clear communicator — comfortable booking and briefing staff over the phone.
• Excellent attention to detail and organisation.
• Ability to work autonomously while collaborating effectively within a team.
• A natural relationship builder with a professional, positive, and fun attitude.
• Genuine passion for people, experiences, and event crew staffing.

Why work for TRO?

We work with some cool brands on epic projects; check out our work here: We are exceptionally lucky to be part of the Omnicom Group (global leader in Marketing Communications). We get to collaborate with and learn from some of the best marketers, but still do things the TRO way!

Our Benefits:

• Enhanced Maternity & Paternity
• Employee Assistance Programme: inc. medical consultations & resources
• Gym, theatre ticket, wellbeing product discounts
• Learning Pathway to help you become legendary!
• In Real Life Experience Programme with tickets to events, museums and more….

We have an active social calendar – we like to work hard and play hard too! Each of our offices has a Social Club, whose sole mission is to fly the social flag and get as many people involved as possible. From bake offs to summer parties and everything in between.

We are passionate about ALL People Matters with the following initiatives in place:

• Mind Matters (offering support on issues relating to mental health)
• Planet Matters (our sustainability task force)
• Community Matters (ensuring that TRO gives back to our local communities through various CSR activities)

We aim to support our employees in all areas of their life! We are on a mission to create experiences for all delivered by all and welcome applications from all persons regardless of their age, disability, sex, religion or belief or race.