Global Investigator - EMEA in Cardiff

TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. TRM's platforms enable investigators to trace illicit activity, build cases, and construct operating pictures of threat networks. Leading agencies and businesses worldwide rely on TRM to make the world safer and more secure.

The Scam Investigations team is TRM’s tip of the spear against pig butchering syndicates, romance fraud networks, and investment scam operations that steal billions from victims each year. The team operates an integrated workflow — from AI-supported complaint triage to time-sensitive investigation, escalation, and recovery support for victims.

As a Global Investigator, you will work at the recovery-focused layer of scam investigation. You will validate high-priority blockchain leads, conduct forward and backward tracing, assess whether funds touch regulated platforms or other actionable endpoints, and produce clear investigative documentation that supports time-sensitive escalation and victim-centered recovery outcomes.

The impact you will have here:

• Validate time-sensitive blockchain signals and move high-confidence matters through the appropriate escalation workflow. Speed and accuracy both matter.
• Trace victim funds end-to-end — forward to the wallets that consolidate them, backward to the platforms they came from. Your work feeds directly into the legal packages that recover them.
• Own the recovery side. After a freeze, run the backtrace that ties frozen funds to specific victims and produce the documentation that drives restitution. The freeze is the start. Victim recovery is the goal.
• Support time-sensitive asset-preservation workflows with regulated platforms and ecosystem partners.

What we’re looking for:

• 3–5 years of cryptocurrency investigations or asset-recovery experience — law enforcement crypto units, blockchain analytics firms, exchange compliance investigations, or equivalent.
• You understand how regulated platforms behave under request, including the difference between voluntary cooperation and formal process, and you treat getting money back to victims as part of your job rather than a downstream handoff.
• You don’t need a checklist to start. Handed something you’ve never seen, you figure out the first move and take it. When the playbook stops, you keep going.
• You think in outcomes, not lanes. If “that’s not what I was hired for” is a sentence you reach for, this isn’t the seat.
• Experience producing investigative packages that can support formal legal, compliance, or enforcement workflows.
• Creative tactical thinking — demonstrated ability to pivot from a single point to a network view, identifying operators behind operations.
• Blockchain / cryptocurrency tracing (required, gating) — forward-then-backward trace, exchange attribution, co-mingling handling, multi-hop VASP tracing, and LIFO/FIFO backtrace for recovery work. Non-negotiable.
• AI fluency (required) — you use AI tools in your workflow to synthesize returns, draft outputs, and accelerate analysis, with examples of how AI has impacted your work.

About the team:

• Follow-the-sun rotation — the team runs investigators across NA, EMEA, and APAC for around-the-clock coverage.
• Distributed, async-first via Slack and Notion, with structured syncs for alignment.
• High autonomy, high standards, low bureaucracy — work directly with engineering, analysts, legal counterparts, and partners who depend on the team’s output.

Team operating rhythms:

• Daily monitoring shift
• Daily shift handoff call
• Weekly team syncs
• All output documented in Notion and TRM’s investigative tools
• Surge availability expected during time-sensitive disruption windows

Life at TRM:

We are building a safer world. That promise shows up in how we work every day. TRM moves quickly. We are a high velocity, high ownership team that expects clarity, follow-through, and impact. People who thrive here are energized by hard problems, experimentation, and continuous feedback. If something takes months elsewhere, it will ship here in days.

Our work sits at the intersection of AI, national security, and fighting crime. The problems are complex, the stakes are real, and the environment evolves quickly. The pace and intensity of the work reflect the importance of the mission. As a result, the way we operate requires a high level of ownership, adaptability, collaboration, and creative problem-solving.

At TRM, you should expect:

• Priorities and targets to change quickly as we experiment and iterate
• Work that often requires operating with a high degree of ambiguity
• A high level of personal ownership and accountability
• Close collaboration across teams and functions
• Frequent, high-touch communication
• Creative problem solving and out-of-the-box thinking
• A pace that rewards urgency, adaptability, and outcomes

This environment is energizing for people who enjoy building, solving hard problems, and making progress in situations that are not always fully defined. It also requires comfort navigating ambiguity, adjusting course as new information emerges, and maintaining focus and positivity in a fast-moving and intense environment.

We also recognize that this style of operating is not for everyone. If you are primarily optimizing for predictability or a consistently balanced workload, we encourage you to use the interview process to pressure test whether this environment is truly the right fit. We want teammates who thrive here, not just survive here.

At the same time, many people find this work deeply rewarding. If you are excited by meaningful problems, motivated by ambitious goals, and energized by working alongside mission-driven colleagues, there is a good chance you will find TRM to be an exceptional place to grow and contribute.

Learn more: Interviewing at TRM: How We Hire and What Success Looks Like

AI Fluency at TRM: AI fluency is a baseline expectation at TRM. We believe AI meaningfully changes how top performers operate. We expect every team member to use AI to accelerate and reimagine their craft, not just automate surface tasks.

At TRM, AI fluency means you are among the top 10 percent of operators in your function in how you apply AI to:

• Accelerate repeatable workflows
• Structure and solve problems
• Increase speed and leverage

You will be evaluated on applied AI fluency during the interview process.

We hire and grow against three leadership principles. They’re the standards for how we operate, treat each other, and make decisions.

• Impact-Oriented Trailblazer: We put customers first and move with speed, focus, and adaptability. We treat every plan like an experiment – test, ship, measure, and iterate quickly.
• Master Craftsperson: We care deeply about our craft. We balance speed with high standards, own outcomes end-to-end, and invest in getting better every day.
• Inspiring Colleague: We add clarity and energy, not noise. We bring humility, candor, and a one-team mindset — giving and receiving feedback to make the team stronger.

Join our Mission: At TRM we care deeply about our craft. We are looking for individuals who want their work to matter, who experiment with speed and rigor, and who take pride in building a safer world for billions of people. If you’re excited by TRM’s mission but don’t check every box, we encourage you to apply — we hire for slope, judgment, and the will to learn fast.

TRM is a Series C company with $220M in total funding, backed by Blockchain Capital, Goldman Sachs, Bessemer, Y Combinator, Thoma Bravo, and others. Headquartered in San Francisco, TRM operates as a distributed-first company with hubs in Los Angeles, San Francisco, New York, Washington D.C., London, and Singapore.