Replit is seeking a Premium Support Engineer for London-based customers, starting remotely with plans for a hybrid setup. You will serve as the trusted front-line for large enterprise clients, guiding AI prompting practices, troubleshooting complex issues, and maintaining high SLAs.
You will diagnose, reproduce, and resolve platform problems, escalate with Product/Engineering, and lead communications during outages. Strong debugging, APIs, and Git CI/CD know-how are essential.
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Senior Enterprise Premium Support Engineer (Remote) in London employer: Triwill Group
OpenAI is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for professionals passionate about AI and its transformative potential. With a commitment to employee growth, OpenAI offers ample opportunities for career advancement and skill development, all while maintaining a strong focus on ethical practices and user trust. Located in a vibrant tech hub, employees benefit from a dynamic work environment that encourages creativity and the sharing of diverse perspectives.
