At a Glance
- Tasks: Plan and execute exciting meetings and events for up to 200 guests.
- Company: Join a vibrant hotel team at Pullman London St Pancras.
- Benefits: Enjoy competitive pay, free meals, wellness perks, and annual leave up to 33 days.
- Other info: Opportunities for career growth and professional development await you!
- Why this job: Be part of memorable events and build strong client relationships in a dynamic environment.
- Qualifications: 2 years of experience, strong communication skills, and a passion for customer service.
The predicted salary is between 16.84 - 16.84 £ per hour.
Overview of duties
Assist the Meetings & Events department to achieve maximum revenue and client relationships, through effective and efficient sales techniques and strategies, providing excellent customer service at all times to all customers. In this role, you will assist in planning and executing meetings, events, and conferences for up to 200 guests, from start to finish. You will work closely with our clients, agents, and team members to ensure seamless coordination and delivery of all aspects of the event. The role itself is a junior role; you will be looking after short leads bookings but will also be able to take larger events in charge after a few months in the company. You will be looking after bookings from A to Z, including small and large events.
Main responsibilities
- Respond to enquiries from agents/clients by phone and email within time limit and in a professional manner (24h)
- Practice efficient and effective yield management in line with guidelines and in consultation with the Meeting and Events Manager
- Promote special offers where appropriate and maximise each and every sales opportunity
- Prepare contracts and ensure maximum conversion of all business taken in the Pullman London St Pancras diary
- Ensure all business is chased and departmental guidelines are followed
- Ensure that all details are clearly communicated in a professional and timely manner
- Conduct show-rounds for existing bookings and for new clients in a timely and professional manner
- Conduct site inspections and requirements meetings with clients promoting the hotel to its best advantage at all times
- Ensure client receives a detailed event order in advance of their event
- Communicate this information in a timely and accurate way to all operational departments
- Produce and distribute weekly sheets listing forthcoming events
- Attend the pre-convention meeting as required
- Greet client on arrival to the hotel at the start of their function and maintain a presence throughout the event
- Receive feedback from the client during and after the event via the Client Questionnaire and post-event call
- Resolve any client disputes and complaints in a professional manner and within guidelines issued. Feedback all comments relevant to Pullman London St Pancras personnel
- Ensure accounting procedures are adhered to at all times – obtain prepayments, reconcile and check final invoices and send to the client within 48 hours of departure. Any account queries are to be dealt with within 48 hours
- Achieve personal weekly target
- Record all denied business from the Pullman London St Pancras ensuring business is referred to other Pullman/Accor properties
- Maintain strong market awareness through competitor site inspections
- Keep client files in order and up to date for quick reference
- Attend and participate in all internal meetings
- Attend any meeting or training sessions as required by management
- Achieve individual weekly targets
Reporting line
Reports to Meeting & Events Manager
Profile
Education / Professional experience
- At least 2 years' professional experience
- Computer literate
- Language: fluent in English and a 2nd language would be a plus
Skills / Qualities
- Ensure all staff embody the same mind-set by developing each individual's sense of curiosity, open-mindedness, interpersonal skills and sense of initiative.
- Organisation and time management skills
- Strong communication skills both written and verbal
- Efficient in using Microsoft Office and systems
- Administration and problem-solving skills
- Ability to work to deadlines
- Customer focused
- Attention to detail
- Driven towards maximising sales and meeting departmental budgets
- Understands and follows departmental SOPs
- Strong team player
- Professional and committed
- Use of OPERA system and Delphi
Additional Information
- Bonus Breaks: Enjoy two complimentary one or two night stays per year at other Accor properties across the UK
- Pension Scheme: Secure your future with our contributory pension plan
- Employee Benefit Card: Take advantage of discounted rates at Accor Hotels worldwide
- Complimentary Meals: Free meals provided while on duty
- Wellness Perks: Free access to the hotel gym
- Employee Assistance Programme: Confidential support available 24/7
- Annual Leave: Up to 33 days of annual leave per year (including public holidays)
Salary: £16.84 per hour (£34,151 per annum)
The successful candidate must already have eligibility to work in the UK.
Meeting and Events Coordinator in London employer: Triwill Group
Vercel is an exceptional employer that prioritises a culture of innovation and collaboration, making it an ideal place for leaders in the tech industry. With a competitive compensation package, flexible time off, and ample opportunities for mentorship and professional growth, employees are empowered to excel in their roles while contributing to the cutting-edge development of web technologies. Located in London, Vercel offers a dynamic work environment that fosters creativity and supports a diverse workforce, ensuring that every team member can thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Meeting and Events Coordinator in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Triwill Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Triwill Group
Don't be shy about reaching out to Triwill Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Meeting and Events Coordinator in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Triwill Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Triwill Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
