Application Support Specialist

About the Role

The Travel Technologies Application Support Specialist provides comprehensive GDS and technical product support to Global Travel Collection (GTC) advisors and internal departments. The specialist manages Travelport solutions, assists advisors across Corporate Travel, Luxury Leisure and Entertainment divisions, and collaborates across teams to ensure efficient processes and documentation.

Key Responsibilities

• Serve as the primary contact for GDS Help Desk queries, managing all related emails.
• Assist with GDS‑related questions on formats, workflow, processes and configurations.
• Onboard and offboard advisors, including setting up new corporate client profiles in Sabre, Client Base and Umbrella Faces.
• Support implementation of new client OBTs and BTA cards.
• Create bespoke solutions through processes and scripts to meet internal and advisor needs.
• Support new product rollouts that impact the GDS.
• Install and maintain GDS software, including hotel rate code loading and ongoing maintenance.
• Set up and troubleshoot bespoke itinerary configurations (e.g., TripCase, Navitas Itin‑X).
• Manage processes that flow into and out of the GDS, interfacing with back‑office systems such as Dolphin, Agresso and NetSuite.
• Identify and communicate GDS‑related changes and updates to operational leaders.
• Set up and support Sabre Red apps, scripts, Galileo Navitas products and Smart button workflows for Travelport, Sabre and Amadeus.
• Provide Compleat mid‑office support and updates as necessary.
• Participate in GDS audits and troubleshoot all GDS tools.
• Evaluate and raise training needs for advisors, and coordinate with IT and other operational teams to address issues.
• Maintain up‑to‑date internal process documentation and propose improvements to the operations team.

Required Qualifications

• Advanced knowledge of the travel industry.
• 3‑5 years of experience, fully proficient in Travelport back‑end operations.
• Strong Travelport script knowledge, preferably Smart Buttons.
• Thrives in a fast‑paced environment and adapts to rapidly changing priorities.
• Demonstrates a positive, proactive attitude with excellent detail orientation.
• Strong project management skills with the ability to move projects and share timely updates with project owners.
• Ability to manage multiple tasks simultaneously and prioritize workload.
• Excellent oral and written communication skills.
• Exceptional customer service skills.
• Flexibility to support the needs of the business.

Skills & Tools

• GDS and GDS Tools: Travelport, Sabre, Amadeus, Compleat.
• Room Service Profile tools: Umbrella Faces, Client Base, Embark Online.
• Booking Tools: Atriis and Concur.
• Back‑office systems: Dolphin Reservation Module, Agresso NetSuite, Advisor OS.
• Payment Solutions: Conferma and Apexx.
• Reporting tools: Magnatech and Power BI.
• Hybrid/Onsite work arrangement.

Benefits and Compensation

The salary range for this role is based on the local market and considers factors such as experience and budget. The position may be eligible for incentive, commission, bonus or a discretionary bonus program tied to company performance and individual contribution.

Equal Opportunity Employer

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.