Manage day-to-day travel operations, coordinate with airline and hotel partners, and ensure flawless booking fulfilment for Trivoya customers.
Responsibilities
- Oversee end-to-end booking fulfilment for flights, hotels, and packages.
- Manage relationships with airline, hotel, and car rental suppliers.
- Resolve booking exceptions and customer escalations in a timely manner.
- Monitor real-time inventory availability and coordinate with suppliers.
- Generate weekly operations reports and KPI dashboards.
- Identify process improvement opportunities and implement SOPs.
- Coordinate with customer support and technology teams.
Requirements
- 2+ years in travel operations or a similar role at an OTA or airline.
- Working knowledge of GDS systems (Amadeus, Sabre, or Galileo).
- Strong organisational skills and ability to manage multiple priorities.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Excel and operational reporting tools.
Preferred Qualifications
- IATA certification or equivalent travel industry accreditation.
- Experience with Salesforce or similar CRM tools.
What We Offer
- Hybrid working arrangement (3 days in office).
- Annual travel benefit of £2,500.
- Private health insurance.
- Performance bonus up to 15%.
- Learning budget of £1,500/year.
- Team travel events and destination familiarisation trips.
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