At a Glance
- Tasks: Support brokers and drive sales growth in a fast-paced fintech environment.
- Company: Join a revolutionary fintech company empowering entrepreneurs with innovative financial tools.
- Benefits: Hybrid work, competitive salary, and opportunities for professional development.
- Other info: Dynamic team culture with a focus on innovation and career growth.
- Why this job: Be part of a mission to transform financial services and support small businesses.
- Qualifications: 3+ years in fintech or financial services with strong organisational skills.
The predicted salary is between 40000 - 50000 £ per year.
Location: London, Hybrid role
Sector: Invoice Finance / Fintech / Commercial Lending
About Us
We power entrepreneurs with extraordinary financial tools. 5 million small businesses in the UK generate £1,000 billion of B2B turnover every year. We believe that entrepreneurs are the heroes of the real economy, and they deserve to be well supported. Unfortunately, with 55 days of average payment terms, UK SMEs continually endure £150 billion of capital shortage due to unpaid invoices. Cash flow challenges constrain economic growth and are responsible for many business failures - impacting people’s lives and the broader society. In today’s world, this problem can be solved. We exist to power real entrepreneurs with extraordinary financial tools to make the real economy prosper. Leveraging the latest technology, we can provide instant access to short-term capital in a click and make working capital financing a problem of the past. TRIVER is the new breed of fintech. We harness the power of open banking data and other data sources to deliver 100% automated working capital solutions. Our revolutionary API-first platform enables any company to offer instant capital to their SME clients through straightforward plug & play integration. We are embarking on a journey to revolutionise financial services and create a world of extended possibilities. Now is the best time to join the adventure.
About Your Role
You will accelerate the commercial growth of our business. We are looking for a commercially aware and highly organised Senior Sales Support professional to support the growth of our broker channel and wider sales function. This role plays a critical part in helping deals progress efficiently from enquiry through to funding, while enabling BDMs to focus on broker relationships, strategic growth, and revenue generation. The ideal candidate will have experience within fintech lending or financial services, strong operational coordination skills, and confidence working directly with brokers and internal stakeholders in a fast-paced environment.
Key Responsibilities
- Support BDMs with broker relationships and deal progression
- Respond to broker queries and provide application updates via email, phone, and Slack
- Assist with pre-selection reporting
- Communicate decline and referral outcomes professionally and clearly
- Manage applications from enquiry to funding
- Chase outstanding information from brokers and customers when required
- Coordinate with Operations, Inbound Team, Underwriting, and Credit teams
- Maintain CRM accuracy and monitor pipeline progress
- Help improve operational efficiency and broker experience
- Onboard new brokers to the platform (documentation, system access, initial training)
- Track and report on broker performance metrics (conversion rates, pipeline velocity)
- Support broker marketing activity such as campaigns, newsletters, or event coordination
Requirements
- 3+ years proven experience within fintech lending, financial services, or commercial lending
- Previous experience in Sales Support, Broker Support, Lending Operations, or similar
- Target driven, self-motivated, initiative taker
- Strong organisational and multitasking skills
- Experience working with CRMs and pipeline management tools (e.g., HubSpot)
- Excellent communication and stakeholder management
- Ability to work in a fast-paced, target-driven environment
- Strong attention to detail and problem-solving ability
Nice to have
- Existing broker network and understanding of the UK intermediary landscape
- Experience working in a scaling fintech environment
- Familiarity with small business working capital needs and lending products (e.g., invoice finance, working capital, embedded credit) is a strong plus
We are an equal opportunity employer. All applicants will be considered for employment without regard to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
Senior Sales Support Associate employer: TRIVER
At TRIVER, we are committed to empowering our employees with a dynamic work environment that fosters innovation and collaboration. As a Senior Sales Support Associate in London, you will benefit from a hybrid working model, competitive remuneration, and opportunities for professional growth within the rapidly evolving fintech sector. Join us in revolutionising financial services while enjoying a culture that values diversity, creativity, and the entrepreneurial spirit.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Sales Support Associate
✨Tip Number 1
Network like a pro! Get out there and connect with people in the fintech space. Attend industry events, join relevant online groups, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its products thoroughly. Understand their mission to support entrepreneurs and how your skills can contribute to that goal. Practise common interview questions and think of examples from your past experience that showcase your abilities.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in making you memorable. Mention something specific from your conversation to show you were engaged and interested. It’s a simple way to reinforce your enthusiasm for the role.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it shows you’re proactive and genuinely interested in being part of our journey to revolutionise financial services.
We think you need these skills to ace Senior Sales Support Associate
Some tips for your application 🫡
Show Your Passion for Fintech:When you're writing your application, let your enthusiasm for fintech shine through! We want to see how you connect with our mission to support entrepreneurs and tackle cash flow challenges. Share any relevant experiences that highlight your passion for the industry.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Senior Sales Support Associate role. Highlight your experience in sales support or broker support, and don’t forget to mention any specific skills that align with what we’re looking for, like CRM proficiency or operational coordination.
Be Clear and Concise:We appreciate clarity! When detailing your experiences, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our adventure in revolutionising financial services!
How to prepare for a job interview at TRIVER
✨Know Your Fintech Stuff
Make sure you brush up on your knowledge of fintech lending and commercial finance. Understand the challenges SMEs face with cash flow and how the company’s solutions can help. This will show that you're not just interested in the role, but also passionate about the industry.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you successfully managed multiple tasks or projects. Be ready to discuss how you prioritise tasks and ensure smooth operations, especially in a fast-paced environment.
✨Communicate Clearly and Confidently
As you'll be dealing with brokers and internal teams, practice clear and professional communication. Think about how you would handle broker queries or communicate outcomes. Role-play these scenarios with a friend to build your confidence.
✨Familiarise Yourself with CRM Tools
Since experience with CRMs like HubSpot is important, make sure you’re comfortable discussing how you've used such tools in the past. If you have any specific metrics or successes related to pipeline management, be ready to share those as well.
