At a Glance
- Tasks: Support the planning and delivery of spectator services at major events.
- Company: Join a dynamic team in Glasgow focused on creating unforgettable experiences.
- Benefits: Gain hands-on experience, develop leadership skills, and work in a vibrant environment.
- Other info: Flexible shifts during the Games with opportunities for growth and learning.
- Why this job: Be part of an exciting event and make a real difference for spectators.
- Qualifications: Experience in event management or customer service is a plus.
The predicted salary is between 30000 - 40000 € per year.
Reporting to the Spectator Services Manager, the Spectator Services Deputy Manager will play a key supporting role in the final planning and Games-time delivery of spectator services at competition venues. The role will focus on translating functional strategies into venue-level delivery, supporting workforce planning and training, and helping to ensure a seamless, safe, and inclusive spectator experience.
Working arrangements: The role will initially be based at the Organising Company’s Glasgow city centre office, with visits to competition venues as required to support the effective delivery of responsibilities. As the Games approach, the role will transition to being primarily based at your assigned competition venue. The position is initially contracted for 37.5 hours per week (with a 30-minute lunch break), with office attendance aligned to the Organising Company’s working pattern. During the Games-time operational period, shift patterns will apply and may include evenings and weekends.
Key Responsibilities
- Support the implementation of Spectator Services operations at venues, ensuring alignment with functional strategy and venue plans, including: Wayfinding, Accessibility operations, Ushering, Information point operations.
- Maintain effective communication between Spectator Services and venue teams.
- Act as a visible operational leader on venue, supporting the management of frontline teams and responding to issues as they arise.
- Support workforce briefings, daily debriefs, welfare checks and morale management across the spectator services team.
- Assist with the coordination of other front-of-house functions to ensure aligned service delivery for spectators and client groups.
- Support the delivery and facilitation of Spectator Services training and venue readiness exercises.
- Assist with real-time operational issue management, escalation processes, and incident response coordination.
- Support the Spectator Services Manager with daily operational reporting and performance tracking.
- Ensure correct workforce deployment in line with the operational plan, supporting adjustments where required.
- Support the capture of lessons learned for post-event reporting, knowledge transfer and future event legacy.
Experience
- Proven experience supporting the planning and delivery of spectator services, crowd management, or front-of-house operations at large-scale events or major sporting venues.
- Experience working with paid staff and/or volunteers in a live event environment.
- Exposure to working alongside security, transport, accessibility, and venue operations teams.
- Experience supporting real-time operational delivery and issue resolution during live events.
- Experience contributing to workforce training, readiness and operational briefings is desirable.
Competencies
- Strong organisational and coordination skills, with the ability to manage competing priorities across venues and operational areas.
- Confident communicator, able to brief teams clearly and escalate issues effectively when required.
- Collaborative team player who works well across functional areas and stakeholder groups.
- Strong focus on delivering a safe, inclusive and high-quality spectator experience.
- Calm and adaptable when responding to operational challenges in live environments.
Behaviours
- Demonstrates a strong One Team mindset, working collaboratively across venues and functional areas.
- Shows resilience, composure and professionalism in high-pressure, fast-moving operational environments.
- Takes ownership of delegated responsibilities and delivers with consistency and accountability.
- Actively supports learning, knowledge sharing and continuous improvement across the team.
- Leads by example, role-modelling positive behaviours and professional standards on venue.
Spectator Services Deputy Manager employer: Trivandi
As a Spectator Services Deputy Manager, you will thrive in a dynamic and inclusive work environment that prioritises teamwork and collaboration. Our Glasgow city centre office offers a vibrant atmosphere with opportunities for professional growth, ensuring you play a pivotal role in delivering exceptional experiences during the Games. With a focus on employee well-being and development, we provide comprehensive training and support, making this an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Spectator Services Deputy Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with others on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how they align with your experience. This will help you tailor your answers and show that you're genuinely interested in the position.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your thoughts clearly and confidently when it’s your turn in the hot seat.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Spectator Services Deputy Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in spectator services and event management. We want to see how your skills align with the role of Spectator Services Deputy Manager, so don’t hold back on showcasing relevant achievements!
Showcase Your Communication Skills:As a key communicator in this role, it’s essential to demonstrate your ability to convey information clearly. Use your application to illustrate times when you’ve effectively briefed teams or resolved issues during live events. We love a confident communicator!
Highlight Teamwork Experience:This position is all about collaboration, so make sure to mention your experience working with diverse teams. Whether it’s managing volunteers or coordinating with security and transport teams, we want to know how you’ve contributed to a successful team environment.
Apply Through Our Website:We encourage you to submit your application through our website for the best chance of being noticed. It’s super easy, and you’ll be part of our streamlined process. Plus, it shows you’re keen on joining us at StudySmarter!
How to prepare for a job interview at Trivandi
✨Know the Venue Inside Out
Before your interview, make sure you research the competition venues thoroughly. Understand their layout, accessibility features, and any past events held there. This knowledge will help you demonstrate your commitment to providing a seamless spectator experience.
✨Showcase Your Team Spirit
As a Spectator Services Deputy Manager, collaboration is key. Be prepared to share examples of how you've worked effectively in teams, especially in high-pressure situations. Highlight your ability to communicate clearly and support your colleagues during live events.
✨Prepare for Real-Time Scenarios
Expect questions about how you'd handle operational challenges during events. Think of specific instances where you've resolved issues on the spot. This will show your adaptability and calmness under pressure, which are crucial for this role.
✨Emphasise Your Training Experience
Since training and workforce management are part of the job, be ready to discuss your experience in these areas. Share how you've contributed to training sessions or briefings in the past, and how you ensure that everyone is prepared for their roles.
