At a Glance
- Tasks: Support the planning and delivery of spectator services at major events.
- Company: Join a dynamic team in Glasgow focused on creating unforgettable experiences.
- Benefits: Gain hands-on experience, develop leadership skills, and work in a vibrant environment.
- Other info: Flexible shifts during the Games with opportunities for growth and learning.
- Why this job: Be part of an exciting event and make a real difference for spectators.
- Qualifications: Experience in event management or customer service is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Reporting to the Spectator Services Manager, the Spectator Services Deputy Manager will play a key supporting role in the final planning and Games-time delivery of spectator services at competition venues. The role will focus on translating functional strategies into venue-level delivery, supporting workforce planning and training, and helping to ensure a seamless, safe, and inclusive spectator experience.
Working arrangements: The role will initially be based at the Organising Company’s Glasgow city centre office, with visits to competition venues as required to support the effective delivery of responsibilities. As the Games approach, the role will transition to being primarily based at your assigned competition venue. The position is initially contracted for 37.5 hours per week (with a 30-minute lunch break), with office attendance aligned to the Organising Company’s working pattern. During the Games-time operational period, shift patterns will apply and may include evenings and weekends.
Key Responsibilities:
- Support the implementation of Spectator Services operations at venues, ensuring alignment with functional strategy and venue plans, including: Wayfinding, Accessibility operations, Ushering, Information point operations.
- Maintain effective communication between Spectator Services and venue teams.
- Act as a visible operational leader on venue, supporting the management of frontline teams and responding to issues as they arise.
- Support workforce briefings, daily debriefs, welfare checks and morale management across the spectator services team.
- Assist with the coordination of other front-of-house functions to ensure aligned service delivery for spectators and client groups.
- Support the delivery and facilitation of Spectator Services training and venue readiness exercises.
- Assist with real-time operational issue management, escalation processes, and incident response coordination.
- Support the Spectator Services Manager with daily operational reporting and performance tracking.
- Ensure correct workforce deployment in line with the operational plan, supporting adjustments where required.
- Support the capture of lessons learned for post-event reporting, knowledge transfer and future event legacy.
Experience:
- Proven experience supporting the planning and delivery of spectator services, crowd management, or front-of-house operations at large-scale events or major sporting venues.
- Experience working with paid staff and/or volunteers in a live event environment.
- Exposure to working alongside security, transport, accessibility, and venue operations teams.
- Experience supporting real-time operational delivery and issue resolution during live events.
- Experience contributing to workforce training, readiness and operational briefings is desirable.
Competencies:
- Strong organisational and coordination skills, with the ability to manage competing priorities across venues and operational areas.
- Confident communicator, able to brief teams clearly and escalate issues effectively when required.
- Collaborative team player who works well across functional areas and stakeholder groups.
- Strong focus on delivering a safe, inclusive and high-quality spectator experience.
- Calm and adaptable when responding to operational challenges in live environments.
Behaviours:
- Demonstrates a strong One Team mindset, working collaboratively across venues and functional areas.
- Shows resilience, composure and professionalism in high-pressure, fast-moving operational environments.
- Takes ownership of delegated responsibilities and delivers with consistency and accountability.
- Actively supports learning, knowledge sharing and continuous improvement across the team.
- Leads by example, role-modelling positive behaviours and professional standards on venue.
Spectator Services Deputy Manager in Glasgow employer: Trivandi
As a Spectator Services Deputy Manager, you will join a dynamic team dedicated to delivering an exceptional spectator experience during major events in the vibrant city of Glasgow. Our company fosters a collaborative work culture that prioritises inclusivity and professional growth, offering opportunities for training and development while ensuring a supportive environment. With a focus on teamwork and operational excellence, we are committed to creating a memorable atmosphere for both staff and spectators alike.
StudySmarter Expert Advice🤫
We think this is how you could land Spectator Services Deputy Manager in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with others on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. We recommend practising common interview questions and even role-playing with a friend. The more prepared you are, the more confident you'll feel when it’s time to shine!
✨Tip Number 3
Show your passion for spectator services! During interviews, share your experiences and how they relate to the role. We want to see your enthusiasm for creating a seamless and inclusive experience for spectators.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Spectator Services Deputy Manager in Glasgow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in spectator services and event management. We want to see how your skills align with the role of Spectator Services Deputy Manager, so don’t hold back on showcasing relevant achievements!
Showcase Your Communication Skills:As a key communicator in this role, it’s important to demonstrate your ability to convey information clearly. Use your application to illustrate how you've effectively briefed teams or resolved issues in past roles. We love a confident communicator!
Highlight Teamwork Experience:This position is all about collaboration, so make sure to mention any experiences where you’ve worked as part of a team, especially in high-pressure environments. We’re looking for those who embody a 'One Team' mindset, so share your stories!
Apply Through Our Website:We encourage you to submit your application through our website for the best chance of being noticed. It’s super easy, and we can’t wait to see what you bring to the table. Don’t miss out on this opportunity!
How to prepare for a job interview at Trivandi
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Spectator Services Deputy Manager role. Familiarise yourself with the key responsibilities and how they align with the overall goals of the event. This will help you articulate how your experience fits into their needs.
✨Showcase Your Experience
Be ready to discuss your previous roles in spectator services or similar environments. Highlight specific examples where you've successfully managed teams, resolved issues during live events, or contributed to training and operational readiness. Concrete examples will make your experience more relatable.
✨Demonstrate Strong Communication Skills
As a Spectator Services Deputy Manager, effective communication is crucial. Prepare to showcase your ability to brief teams clearly and manage stakeholder relationships. You might even want to practice explaining complex ideas simply, as this will be key in your role.
✨Emphasise Teamwork and Adaptability
This role requires a collaborative mindset and the ability to adapt under pressure. Share instances where you've worked well in a team or adapted to changing circumstances during events. This will show that you embody the 'One Team' mentality they’re looking for.
