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For Companies At a Glance
- Tasks: Manage IT operations and support for a dynamic, collaborative environment.
- Company: Join the Glasgow 2026 team and be part of an exciting event.
- Benefits: Gain hands-on experience, develop skills, and work in a vibrant city.
- Why this job: Make a real impact during the Games while enhancing your IT expertise.
- Qualifications: Experience in IT support and strong troubleshooting skills required.
- Other info: Flexible working hours with opportunities for career growth.
The predicted salary is between 36000 - 60000 £ per year.
The IT Operations Deputy Manager plays a key role in ensuring effective delivery of corporate IT systems and day-to-day technology operations. This includes maintaining reliable, secure, and user-friendly office technology throughout the lifecycle of the Organising Company. The role operates within a dynamic and evolving environment, shaped by the Glasgow 2026 collaborative delivery model, where responsibilities are shared among a network of delivery partners rather than managed through a traditional centralised structure.
Location and Working Arrangements
- Department: Central Services
- Location: Glasgow
- The role will commence in the Organising Company’s Glasgow city centre office, with visits required to competition venues to fully deliver the responsibilities of the role. The location will transition to be based at a competition venue as we approach the Games.
- The role will be contracted for 40 hours per week, with requirements to be in the office aligned to the Organising Company's planned working pattern. All travel to your place of work will be at your own cost.
- During the Games operational period, shift patterns are likely to be required which could include weekends.
Key Responsibilities
- Managing day-to-day support tickets, incident logging, escalation and service continuity.
- Assisting with coordination of suppliers for office IT hardware, connectivity, and software including Teams, Outlook, and SharePoint.
- Providing first-line support for computers, printers, telephony, AV equipment, and general office IT systems.
- Supporting the creation of user guides, help materials, and basic IT policies.
- Ensuring user compliance with corporate policies relating to the management of files, storage, SharePoint, cyber and use of IT equipment.
- Assisting with onboarding and offboarding processes including user account setup and equipment allocation.
- Monitoring system access, device performance, and service availability.
- Supporting maintenance tasks, updates, and configuration within the Microsoft 365 environment.
- Implementing processes to track and manage IT inventory.
- Supporting compliance with technology policies, cyber security requirements, and data protection standards.
- Assisting with planning and delivering Games-time readiness activities.
- Providing onsite support during Games-time as required.
- Producing basic progress updates and reports.
- Supporting activities and priorities as determined by the CIO.
Games-Time Delivery
- Providing onsite support during Games-time as required.
Experience, Skills, Knowledge and Competencies
- Experience in a supervisory role.
- Experience working in an IT support or technical operations role.
- Good working knowledge of Microsoft 365, SharePoint, Teams, and office applications.
- Strong troubleshooting abilities across Windows, macOS, and office hardware.
- Ability to work effectively with colleagues, suppliers, and external partners.
- Strong organisational skills and attention to detail.
- Understanding of basic IT security principles.
Certifications and Competencies
- Certifications in Microsoft 365 administration.
- Experience with incident management systems.
- Networking knowledge (Wi-Fi, routers, firewalls).
Behaviours
- Collaborative: Builds strong partnerships, understands shared goals, and works effectively across organisational boundaries.
- Flexible: Adapts to new structures and workflows within an evolving event-delivery model.
- Purpose-led: Aligns with the Glasgow 2026 mission to deliver an inclusive, community-first, low-carbon Games.
- Inclusive: Designs and supports systems with accessibility, equity, and usability in mind.
- Structured thinker with strong organisational skills.
- Clear and confident communicator with strong interpersonal skills.
IT Operations Deputy Manager in Glasgow employer: Trivandi
Contact Detail:
Trivandi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Operations Deputy Manager in Glasgow
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend events, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to IT operations. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal website that highlights your IT projects, troubleshooting successes, and any relevant certifications. This gives potential employers a tangible look at what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Operations Deputy Manager in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your supervisory experience and any relevant IT support roles you've had. We want to see how you fit into our dynamic environment!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our mission for the Glasgow 2026 Games. Keep it engaging and personal – we love a good story!
Show Off Your Technical Skills: Don’t forget to mention your knowledge of Microsoft 365, SharePoint, and Teams. If you have certifications or experience with incident management systems, make sure to include those too. We’re looking for someone who can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Trivandi
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, SharePoint, and Teams. Be ready to discuss how you've used these tools in past roles, especially in managing IT support or technical operations. This will show that you're not just familiar with the software but can also troubleshoot effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've handled support tickets or incidents in previous jobs. Think about specific challenges you faced and how you resolved them. This will demonstrate your strong troubleshooting abilities and your capacity to maintain service continuity.
✨Emphasise Collaboration
Since the role involves working with various partners and suppliers, be ready to talk about your experience in collaborative environments. Highlight instances where you built strong partnerships or worked across organisational boundaries to achieve shared goals.
✨Be Ready for Flexibility
The job requires adaptability to new structures and workflows, especially during the Games. Prepare to discuss how you've successfully adapted to changes in past roles and how you can bring that flexibility to this position.
