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- Tasks: Support the planning and delivery of spectator services at major events.
- Company: Join a dynamic team in Glasgow focused on creating unforgettable experiences.
- Benefits: Gain valuable experience, competitive pay, and opportunities for professional growth.
- Other info: Flexible shifts during events with a focus on teamwork and collaboration.
- Why this job: Be part of an exciting event and make a real difference in spectator experiences.
- Qualifications: Experience in event management or customer service is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Reporting to the Spectator Services Manager, the Spectator Services Deputy Manager will play a key supporting role in the final planning and Games-time delivery of spectator services at competition venues. The role will focus on translating functional strategies into venue-level delivery, supporting workforce planning and training, and helping to ensure a seamless, safe, and inclusive spectator experience. The Deputy Manager will work closely with venue teams, security, transport, accessibility and other functional areas to support ingress/egress, wayfinding, and front-of-house operations. During Games time, the role will help oversee real-time operations, support incident response, manage frontline teams, and contribute to daily reporting and performance management. The Deputy Manager will deputise for the Manager when required.
Working arrangements: The role will initially be based at the Organising Company’s Glasgow city centre office, with visits to competition venues as required to support the effective delivery of responsibilities. As the Games approach, the role will transition to being primarily based at your assigned competition venue. The position is initially contracted for 37.5 hours per week (with a 30-minute lunch break), with office attendance aligned to the Organising Company’s working pattern. During the Games-time operational period, shift patterns will apply and may include evenings and weekends.
Key Responsibilities
- Support the implementation of Spectator Services operations at venues, ensuring alignment with functional strategy and venue plans, including: Wayfinding, Accessibility operations, Ushering, Information point operations.
- Maintain effective communication between Spectator Services and venue teams.
- Act as a visible operational leader on venue, supporting the management of frontline teams and responding to issues as they arise.
- Support workforce briefings, daily debriefs, welfare checks and morale management across the spectator services team.
- Assist with the coordination of other front-of-house functions to ensure aligned service delivery for spectators and client groups.
- Support the delivery and facilitation of Spectator Services training and venue readiness exercises.
- Assist with real-time operational issue management, escalation processes, and incident response coordination.
- Support the Spectator Services Manager with daily operational reporting and performance tracking.
- Ensure correct workforce deployment in line with the operational plan, supporting adjustments where required.
- Support the capture of lessons learned for post-event reporting, knowledge transfer and future event legacy.
Skills, Knowledge and Expertise
- Proven experience supporting the planning and delivery of spectator services, crowd management, or front-of-house operations at large-scale events or major sporting venues.
- Experience working with paid staff and/or volunteers in a live event environment.
- Exposure to working alongside security, transport, accessibility, and venue operations teams.
- Experience supporting real-time operational delivery and issue resolution during live events.
- Experience contributing to workforce training, readiness and operational briefings is desirable.
Competencies
- Strong organisational and coordination skills, with the ability to manage competing priorities across venues and operational areas.
- Confident communicator, able to brief teams clearly and elevate issues effectively when required.
- Collaborative team player who works well across functional areas and stakeholder groups.
- Strong focus on delivering a safe, inclusive and high-quality spectator experience.
- Calm and adaptable when responding to operational challenges in live environments.
Behaviours
- Demonstrates a strong One Team mindset, working collaboratively across venues and functional areas.
- Shows resilience, composure and professionalism in high-pressure, fast-moving operational environments.
- Takes ownership of delegated responsibilities and delivers with consistency and accountability.
- Actively supports learning, knowledge sharing and continuous improvement across the team.
- Leads by example, role-modelling positive behaviours and professional standards on venue.
Spectator Services Deputy Manager employer: Trivandi Ltd
Contact Detail:
Trivandi Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spectator Services Deputy Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with others on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how they align with your experience. This will help you tailor your responses and show that you're genuinely interested in the position.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your thoughts clearly and confidently when it’s your turn in the hot seat.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Spectator Services Deputy Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in spectator services and event management. We want to see how your skills align with the role of Spectator Services Deputy Manager, so don’t hold back on showcasing relevant achievements!
Showcase Your Team Spirit: This role is all about collaboration, so let us know about your experiences working in teams. Share examples where you’ve successfully coordinated with different departments or managed frontline teams, as this will really resonate with us.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the position!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Trivandi Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Spectator Services Deputy Manager role. Familiarise yourself with the key responsibilities and how they align with the overall goals of the organisation. This will help you articulate how your experience fits into their needs.
✨Showcase Your Experience
Be ready to discuss your previous experience in spectator services or similar roles. Prepare specific examples that highlight your skills in crowd management, team coordination, and real-time problem-solving during events. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Team Spirit
This role requires a collaborative mindset, so be prepared to talk about how you've worked effectively within teams in high-pressure environments. Share examples of how you’ve supported colleagues and contributed to a positive team atmosphere, especially during live events.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the organisation's approach to spectator services, team dynamics, and how they measure success during events. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.