Spectator Services Coordinator

Spectator Services Coordinator

Department: Venue Management

Employment Type: Fixed Term Contract

Location: Glasgow

Description

Start Date: January 2026

The Spectator Services Coordinator will support the planning and delivery of spectator services across all competition venues, ensuring a seamless, safe, and inclusive experience for all attendees. Reporting into the Spectator Services Manager, responsibilities include developing crowd flow and accessibility plans, integrating with security, transport, and venue teams, and coordinating spectator experience with internal and external partners. The position ensures compliance with licensing, safety, and accessibility standards, coordinates the creation of spectator information, and manages the recruitment and training of the spectator services workforce. During Games time, the role will support real-time operations, coordinates with incident response teams, resolves issues, and provides crowd management reporting.

Working arrangements

The role will commence in the Organising Company’s Glasgow city centre office, with visits required to competition venues to fully deliver the responsibilities of the role. The location for the role will transition to be based at a competition venue as we approach the Games.

The role will be contracted for 40 hours per week, with requirements to be in the office aligned to the Organising Company’s planned working pattern. All travel to your place of work will be at your own cost. During the Games operational period, shift patterns are likely to be required which could include weekends.

Key Responsibilities

• Support the development and implementation of the spectator services operations for all competition venues, ensuring a seamless, safe, and inclusive experience for all ticket holders, guests, and accessible spectators.
• Develop the operational planning for crowd flows, entry/exit procedures, wayfinding, accessibility provisions, and integration with security, transport, and venue operations teams,
• Supporting the Spectator Services Manager on spectator experience with the Organising Company, venue managers, security, transport, accessibility, and emergency services.
• Ensure all spectator-facing policies and procedures are compliant with licensing, safety, and accessibility regulations, and that lessons learned are captured for post-event legacy and continuous improvement.
• Coordinate the production of key event information for spectators on the Games website and via spectator guide in partnership with the OC.
• Support in the recruitment, training, and management of the spectator services workforce, including supervisors, crowd management stewards, and volunteers.
• Support real-time spectator operations during Games time, coordinate with incident response teams, resolve issues promptly, and provide daily reporting on crowd management.

Skills, Knowledge and Expertise

Experience

• Experience of the integrated planning and delivery of spectator services for large-scale, multi-venue international sporting events (e.g., Commonwealth Games, Olympics, World Cups), with a proven track record in both pre-event planning and Games-time operations.
• Demonstrated ability to recruit and train large, diverse teams of staff, stewards, and volunteers in a high-pressure, multi-sport event environment.
• Expertise in designing and implementing crowd management, ingress/egress, wayfinding, and accessibility solutions for high-volume spectator venues.
• Experience collaborating with internal functional areas (e.g., transport, security, accessibility), venue owners, emergency services, and licensing authorities to deliver integrated spectator experiences.
• Hands-on experience managing real-time issues, incidents, and escalations during live events, ensuring safety, compliance, and spectator satisfaction.

Competencies

• Highly organised with excellent project management skills that supports the effective management of complex schedules, resource allocations, and operational plans across multiple venues.
• Works effectively across functions, venues, and stakeholder groups, building trust and ensuring integrated delivery
• Commitment to delivering an exceptional, inclusive, and safe experience for all spectators, including those with accessibility needs.
• Strong ability to motivate, direct, and support teams, fostering a positive and service-oriented culture.
• Excellent written and verbal communications skills for briefing teams, reporting to management, and engaging with diverse audiences.
• Calm and decisive in resolving operational challenges and responding to incidents under pressure.

Behaviours

• Works effectively across functions, venues, and stakeholder groups, building trust and ensuring integrated delivery
• Fosters a “One Team” approach, working seamlessly with overlay, venue, and functional area leads to deliver integrated solutions.
• Demonstrates resilience and composure in high-pressure, dynamic event environments, leading teams through uncertainty and change
• Embraces feedback, lessons learned, and best practices to enhance security planning and delivery throughout the event lifecycle
• Supports knowledge transfer and capability-building for local staff and future event security professionals.