At a Glance
- Tasks: Lead protocol operations at major sporting events and ensure a world-class experience for guests.
- Company: Join Trivandi, a dynamic team delivering unforgettable multi-sport events in Glasgow.
- Benefits: Gain valuable experience, develop leadership skills, and work in a fast-paced environment.
- Other info: Flexible working hours with opportunities to manage diverse teams and engage with high-profile dignitaries.
- Why this job: Be part of something big and make a real impact during exciting international events.
- Qualifications: 5+ years in event protocol or hospitality roles, with strong leadership and communication skills.
The predicted salary is between 30000 - 40000 € per year.
Reporting directly to the Event Venue General Manager for Trivandi's onsite delivery and the Senior Protocol Manager for OC wide Protocol Operations, the Protocol Venue Manager will be an experienced event protocol professional with strong leadership and stakeholder management skills, with a background in developing strong working relationships and leading protocol operations in a multi-sport events environment a distinct advantage. The ideal candidate will have exceptional problem-solving abilities, a proactive mindset, strong customer service skills and a commitment to delivering a world-class visitor experience in a fast-paced, dynamic environment.
Working arrangements
The role will initially be based at the Organising Company’s Glasgow city centre office, with visits to competition venues as required to support the effective delivery of responsibilities. As the Games approach, the role will transition to being primarily based at your assigned competition venue. The position is initially contracted for 37.5 hours per week (with a 30-minute lunch break), with office attendance aligned to the Organising Company’s working pattern. During the Games-time operational period, shift patterns will apply and may include evenings and weekends.
Key Responsibilities
- Fulfil the role of Venue Protocol Manager at a designated competition venue ensuring the experience for all Games Family guests is met to the agreed principles and service levels.
- Manage the Games Family Lounge at a designated competition venue ensuring agreed service levels are met particularly as it relates to catering, cleaning and capacity management.
- Management of Games Family seating area ensuring only Games Family guests are permitted into this area and ensuring capacity is adhered to.
- Support with and lead the venue coordination of Dignitary visits during Games time including any advance visits or route planning required.
- Support the security operations and personnel relating to Internationally Protected Persons if they attend venues.
- Manage a team of venue protocol volunteers.
- Using the medal presenter schedule, ensure that all medal presenters are escorted to the medal presentation holding area at the pre-determined time.
- Escalate any issues through the required VGM and Protocol Coordination Centre escalation points.
Skills, Knowledge and Expertise
Experience
- A minimum of 5 years experience of leading and delivering Protocol or Hospitality operational roles at previous events or venues.
- Previous Commonwealth Games, Olympic Games, similar multi-sport international events, or other high profile international events would be an advantage.
- Demonstrated experience of working with or supporting high profile Dignitary visits.
- Experience in working with and managing volunteers.
- Experience in working in fast paced, collaborative event or project environments.
- Knowledge and experience of sustainable event practices.
Competencies
- A natural ability to lead effectively - excellent leadership skills with an open and supportive style.
- Ability to flawlessly present and communicate in both written and verbal forms and be empathetic across different audiences and cultural sensitivities.
- Excellent networking and relationship-building skills.
- Strong client relations and customer service skills.
- Able to use initiative and take ownership and responsibility.
Behaviours
- Embraces a "One Team" mindset, working collaboratively across the Organising Company, Trivandi, and partners.
- Excellent relationship builder with ability to lead diverse teams of multi-agency stakeholder group and interact with a wide variety of internal and external clients and audiences.
- Embedding sustainability and diversity within the planning and delivery of all venue operations.
Protocol Venue Manager employer: Trivandi Ltd
Trivandi is an exceptional employer, offering a dynamic work environment in the heart of Glasgow, where you can play a pivotal role in delivering world-class events. With a strong commitment to employee growth and development, we foster a collaborative culture that values teamwork and innovation, ensuring that every team member has the opportunity to thrive. Join us to be part of a passionate team dedicated to creating memorable experiences while embracing sustainability and diversity in all our operations.
StudySmarter Expert Advice🤫
We think this is how you could land Protocol Venue Manager
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, join relevant groups on social media, and don’t be shy about reaching out to folks on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Show Off Your Skills
When you get the chance to meet potential employers or attend interviews, make sure to highlight your experience in managing events and leading teams. We want to see how your background aligns with the role of Protocol Venue Manager, so share those success stories that showcase your problem-solving skills and customer service excellence!
✨Be Proactive
Don’t wait for job openings to come to you! Keep an eye on our website and apply directly for roles that catch your interest. We’re always looking for passionate individuals who are ready to jump into the action, especially in fast-paced environments like multi-sport events.
✨Prepare for the Unexpected
Events can be unpredictable, so practice your adaptability! Think about scenarios you might face as a Protocol Venue Manager and how you’d handle them. We love candidates who can think on their feet and maintain a calm demeanour under pressure, especially when dealing with high-profile guests.
We think you need these skills to ace Protocol Venue Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Protocol Venue Manager role. Highlight your experience in event protocol and any relevant multi-sport events you've worked on. We want to see how your skills match what we're looking for!
Show Off Your Leadership Skills:Since this role requires strong leadership, don’t shy away from sharing examples of how you've led teams or managed events in the past. We love to see candidates who can inspire and motivate others!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Trivandi Ltd
✨Know Your Protocols
Make sure you brush up on your knowledge of event protocols and hospitality operations. Familiarise yourself with the specific requirements for managing dignitary visits and the Games Family experience. This will show that you're not just interested in the role, but that you understand its nuances.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed volunteers. Highlight how you fostered collaboration and built relationships, especially in high-pressure environments. This will demonstrate your ability to lead effectively in a dynamic setting.
✨Emphasise Problem-Solving Abilities
Think of specific instances where you've encountered challenges in event management and how you resolved them. Be ready to discuss your proactive mindset and how you can apply it to ensure a world-class visitor experience during the Games.
✨Cultural Sensitivity Matters
Given the diverse nature of the role, be prepared to discuss how you’ve navigated cultural sensitivities in previous positions. Show that you can communicate effectively across different audiences and that you embrace a 'One Team' mindset, which is crucial for this position.
