Tenant Liaison Officer

Join to apply for the Tenant Liaison Officer role at Trivallis

Base Pay Range

Tenant Liaison Officer (TLO) – 1 year fixed term contract
Full time
£29,666.54
Flexible/Hybrid working

The Role

As a Tenant Liaison Officer, you will embody our values in all you do. You will play a key role in supporting the business to provide front line Tenant Liaison services to our contract holders. Working closely with colleagues in a multi-disciplinary regional housing team, you will be central in ensuring tenants needs are met and our communities are sustainable.

About You

A strong ethos to embed our Team Around the Tenant approach is essential, as part of this key role. You will often be the main contact between the tenant, Trivallis and external contractors and partners. We’re looking for a highly organised, resilient, creative and adaptable team player with a passion for working with people and communities. Working as part of a remote team, you will be required to manage key relationships with our tenants to best support them and the business in planned major works, decants and helping the business to meet its Health & Safety obligations as a landlord. Excellent interpersonal and communication skills are essential to deliver front line services in a collaborative and strengths-based approach. The ideal candidate will have experience engaging with both tenants, Trivalis colleagues, external contractors and key partners. Proficiency in Microsoft Office packages, along with Dynamics is preferred. A flexible and proactive approach to work is key, along with a professional, polite manner. If you thrive in a dynamic environment and can balance competing priorities with ease, we’d love to hear from you.

Benefits

• A generous 30-day annual leave entitlement
• Generous Local Government Pension scheme
• Flexible/Hybrid working, with three days in the office and two days at home
• Cash back plan for you and your family
• Active Wellbeing support groups across the business
• Learning and development programme where we invest in your personal development
• Opportunity to be involved in facilitating the diversity and inclusivity across Trivallis

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Other, Information Technology and Management

Industries

Non-profit Organization Management

How To Apply

Ready to take on this exciting challenge? Apply today by visiting our careers page and submitting your application. We’re looking forward to welcoming you to our team! The closing date for receipt of applications is Thursday 20th November 2025. Interviews will be scheduled for Friday 28th November 2025. Direct applications from individual candidates are preferred for this job opportunity. We kindly ask recruitment agencies to refrain from contacting us via email or phone. Unsolicited approaches will not be considered or responded to.

The successful candidate will be subject to a DBS check.

If you would like to find out more about this role, please contact, Cath King, Community Housing Manager, catherine.king@trivallis.co.uk 07458 086535.

EEO and Diversity

We’re proud to be a Disability Confident Employer, committed to creating an inclusive workplace where everyone can thrive. We believe that talent comes in many forms, and we actively remove barriers to ensure our recruitment process is fair, accessible, and welcoming to all. If you require any adjustments during the recruitment process, just let us know – we’re here to support you every step of the way.

Please be aware that we reserve the right to shortlist and interview throughout the recruitment campaign, so please don’t delay getting your application to us.