At a Glance
- Tasks: Empower tenants and manage sheltered housing services with a focus on independence.
- Company: Join one of Wales' largest housing associations dedicated to community well-being.
- Benefits: Enjoy 30 days annual leave, flexible hours, and a supportive work culture.
- Other info: Opportunity for personal development and community involvement through volunteering.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in housing, strong communication skills, and a full UK driving licence required.
The predicted salary is between 30000 - 40000 £ per year.
About Us… We as an organisation are proud to provide homes for thousands of people within our communities. We are one of the largest housing associations in Wales and provide 10,000 homes and a diverse range of services to our residents, their families, and communities. We have a vision of ‘prosperous people and places’ and we understand the importance of looking after our employees. Our workforce is dedicated to reaching this vision through ensuring Trivallis is a great place to work and live.
Are you looking for a career where you can make a real difference to the quality of people’s lives and our services? Come and join Trivallis on this exciting journey.
About You… The successful candidate will:
- Experience of working within a housing environment
- Experience of working with clients with difficulties
- Knowledge of Safeguarding
- Knowledge of Health and Safety
- Knowledge of Housing Legislation
- Intermediate knowledge of Microsoft packages and IT systems
- Ability to work within the confidentiality of the post in line with current Data Protection arrangements
- Demonstrate commitment to a customer focused service
- Ability to manage and prioritise own workload
- Commitment to working as part of a team
- Full driving license and access to a car
- Influencing and negotiating skills
- Ability to build a rapport with tenants, family members, advocates etc.
- Knowledge of tenancy management, including ASB and neighbour disputes
What You’ll Do… To deliver a well-managed customer focused sheltered housing service that ensures an ethos of independence and empowerment. To provide a scheme-based housing management service, ensuring effective management of vacant units, estate management and compliance with building maintenance requirements including periodic testing to meet Health and Safety requirements.
What You’ll Be Responsible For… In conjunction with other Sheltered Housing Colleagues, contribute towards delivering a customer focused housing service. Support the allocation of vacant dwellings to minimise void loss, ensuring that new tenants are fully inducted into their new home and any housing related support needs are identified. Collaborative working with outside agencies and other teams as identified. Reviewing wellbeing and personal safety plans with tenants every 6 months or sooner, making referrals for support or to other statutory services ensuring that needs are met in a manner that always respects their dignity and privacy. Make welfare calls to tenants with an assessed short-term need. Ensuring that accommodation is maintained to a high standard by monitoring compliance with gas servicing requirements, legionella controls, fire alarm testing, door entry and warden call systems and monitoring contract services delivered to the scheme, recording these for evidence and reporting purposes. Support the Sheltered and Supported Housing Manager to maintain accreditation with Erosh Code of Practice and the RNIB Visibly Better Scheme. Participate in the annual service charge meetings with tenants, answering any queries and signposting or liaising with rent account managers. Deal with and coordinate actions in response to complaints of anti-social behaviour in Sheltered Housing schemes, and where necessary work with the Community Safety Team to resolve. Support the Sheltered and Supported Housing Manager to work with tenants and their representatives to develop and sustain an effective Tenant Consultation process in line with the Sheltered Partnership Agreement. Facilitate social activities, seeking out grant funding opportunities, manage guest room lettings and TV license in line with procedures. Support colleagues in periods of absence to manage day to day activities and responsibilities to ensure continuity of service to tenants. Attend case conferences, Protection of Vulnerable Adults or similar meetings as requested, accompanying or standing in for other Sheltered Housing Officers where needed. To consult with tenants around purchasing items from the scheme ‘wish list’, ensuring value for money. Participate in the out of hours rota.
Benefits… We are committed to ensuring Trivallis is a great place to work. We are constantly reviewing the benefits that we offer to our workforce. As well as aiming to achieve a positive culture we offer a competitive pay and benefits package, some of which are listed below:
- A generous 30-day annual leave entitlement.
- Local Government Defined Pension scheme.
- Healthshield cash back plan for you and your family.
- Flexible working.
- Learning and development programme where we invest in your personal development.
- Opportunity to be involved in facilitating the diversity and inclusivity across Trivallis.
- Volunteering and giving back to the community through ‘Time for Change’ programme.
The successful candidate will be subject to an enhanced DBS check.
How To Apply… If you’re interested in applying for this role, then check out the Role Profile and see if you’ve got the skills, experience and knowledge we’re looking for. Further information is available at: Trivallis Website. The closing date for receipt of applications is Thursday 4th June 2026.
If you would like to find out more about this role, please contact Christine Stephens, Sheltered and Supported Housing Manager on 07458118440.
Sheltered Housing Officer — Empower Tenants, Flexible Hours in Pontypridd employer: Trivallis
Trivallis is an exceptional employer dedicated to empowering its employees and the communities they serve. With a strong commitment to employee well-being, we offer flexible working hours, a generous annual leave entitlement, and a comprehensive learning and development programme, ensuring that our staff can grow both personally and professionally. Join us in making a meaningful impact on people's lives while enjoying a supportive and inclusive work culture in one of Wales' largest housing associations.
StudySmarter Expert Advice🤫
We think this is how you could land Sheltered Housing Officer — Empower Tenants, Flexible Hours in Pontypridd
✨Tip Number 1
Get to know the company! Research Trivallis and understand their mission of providing homes and services. This will help you tailor your conversations and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local housing events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for interviews by practising common questions related to housing management and tenant support. Think about real-life examples from your experience that demonstrate your skills and commitment to customer service.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Sheltered Housing Officer — Empower Tenants, Flexible Hours in Pontypridd
Some tips for your application 🫡
Know Your Stuff:Before you start writing, make sure you understand the role and what we’re looking for. Check out the job description and highlight the key skills and experiences that match your background.
Be Yourself:Let your personality shine through! We want to see who you are beyond your qualifications. Share your passion for helping others and how you can contribute to our vision of ‘prosperous people and places’.
Tailor Your Application:Don’t just send a generic application. Tailor your CV and cover letter to reflect the specific requirements of the Sheltered Housing Officer role. Use examples from your experience that demonstrate your ability to empower tenants and manage housing effectively.
Apply Through Our Website:Make sure to apply through our website for the best chance of being noticed. It’s super easy, and you’ll find all the info you need to submit your application smoothly. Don’t miss out on this opportunity!
How to prepare for a job interview at Trivallis
✨Know Your Stuff
Make sure you brush up on your knowledge of housing legislation and safeguarding. Familiarise yourself with the specific challenges faced by tenants in sheltered housing, as well as the services provided by Trivallis. This will show that you're genuinely interested and prepared.
✨Showcase Your People Skills
As a Sheltered Housing Officer, you'll be working closely with tenants and their families. Prepare examples of how you've built rapport and handled difficult situations in the past. Highlight your influencing and negotiating skills to demonstrate your ability to support tenants effectively.
✨Demonstrate Your Customer Focus
Trivallis values a customer-focused service, so be ready to discuss how you've prioritised client needs in previous roles. Think of specific instances where you've gone above and beyond to ensure satisfaction and empowerment for those you’ve worked with.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and the organisation's vision. This not only shows your enthusiasm but also helps you gauge if Trivallis is the right fit for you.
