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- Tasks: Support tenants with financial advice and guidance to improve their resilience.
- Company: Join Trivallis, a community-focused housing association dedicated to making a difference.
- Benefits: Enjoy flexible working, generous leave, and a supportive team environment.
- Other info: Flexible working options and commitment to inclusivity for all applicants.
- Why this job: Make a real impact in your community while developing your career.
- Qualifications: Strong communication skills and understanding of welfare benefits required.
The predicted salary is between 23344 - 23344 £ per year.
Part time (24 hours per week) Fixed term until March 2027 £23,344 Flexible/Hybrid working
Are you passionate about making a real difference in your community while growing your career? If so, this is your opportunity to use your skills to help us deliver value, quality, and great service.
The Role
As a Money Advice Officer, you will play a vital role in supporting our tenants through challenging financial circumstances. You will provide high-quality information, advice, guidance and practical support across welfare benefits, energy and utilities, and wider welfare reform, helping to mitigate the impacts of the cost‑of‑living crisis. Working as part of a dedicated Money Advice team within Customer Advice and Income Collection, you will empower customers to build financial resilience, maximise their income, manage priority debts and sustain their tenancies. This is a rewarding opportunity to make a meaningful difference to people’s lives and the communities we serve.
You will bring a strong understanding of the welfare benefits system, with the ability to provide holistic, customer‑focused advice. You will communicate confidently and compassionately, particularly with customers experiencing financial difficulty. You will be motivated, flexible and committed, thriving both as part of a team and when working independently in managing your own caseload to meet tight deadlines. You’ll be passionate about making a difference, willing to go the extra mile for tenants, and comfortable working collaboratively with colleagues and external partners. You will hold a full UK driving licence with access to a vehicle for business use and be willing to undertake an Enhanced DBS check.
About You
We’re looking for a highly organised and adaptable individual with strong numeracy and literacy skills. A keen eye for detail and the ability to follow and monitor processes effectively are essential. The ideal candidate will have experience engaging with both customers and the workforce, demonstrating excellent communication and time management skills. Proficiency in Microsoft Office, including Word, PowerPoint, Outlook, and Excel, is important. You should be comfortable handling a variety of operational enquiries efficiently while managing multiple tasks simultaneously. A flexible and proactive approach to work is key, along with a professional, polite, and friendly telephone manner. If you thrive in a dynamic environment and can balance competing priorities with ease, we’d love to hear from you.
Why Join Trivallis?
- We are a community mutual housing association which is owned by our tenants, rooted in our local communities, and working through collaboration and partnership.
- Joining us means becoming part of a supportive, inclusive, and forward‑thinking team.
- We value our people and are committed to helping you develop your skills and achieve your goals.
- A generous 30-day annual leave entitlement
- Generous Local Government Pension scheme
- Flexible/Hybrid working, with three days in the office and two days at home
- Cash back plan for you and your family
- Active Wellbeing support groups across the business
- Learning and development programme where we invest in your personal development
- Opportunity to be involved in facilitating the diversity and inclusivity across Trivallis
The successful candidate will be subject to a DBS check. We support flexible working and job share arrangements and are happy to discuss how we can make this role work for you. We are an equal opportunity employer and value applications from people of all backgrounds, abilities, and experiences. We are proud to be a Disability Confident employer, which means we are committed to ensuring fair opportunities for disabled people and providing a supportive workplace. We guarantee an interview to all disabled applicants who meet the minimum required criteria for the role. We want all candidates to feel they can perform at their best when applying for a role at Trivallis. If there are any adjustments you’d like us to make to help you get the most out of the experience please let our People Services team know on People.services@trivallis.co.uk.
Money Advice Officer in Pontypridd employer: Trivallis
Contact Detail:
Trivallis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Money Advice Officer in Pontypridd
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend local events, and connect with others on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their mission. This will help you tailor your answers and show that you're genuinely interested in making a difference.
✨Tip Number 3
Practice your communication skills! Whether it's through mock interviews or casual chats with friends, being able to articulate your thoughts clearly and confidently is key, especially when discussing sensitive topics like financial advice.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and making a positive impact in the community.
We think you need these skills to ace Money Advice Officer in Pontypridd
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Money Advice Officer role. Highlight your experience with welfare benefits and customer support, showing us how you can make a real difference in our community.
Showcase Your Skills: We want to see your strong numeracy and literacy skills in action! Use specific examples from your past experiences to demonstrate your ability to handle financial advice and manage multiple tasks effectively.
Be Personable: As a Money Advice Officer, communication is key. Let your personality shine through in your application. Show us that you can connect with customers compassionately, especially those facing financial difficulties.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to join our team at Trivallis.
How to prepare for a job interview at Trivallis
✨Know Your Stuff
Make sure you brush up on the welfare benefits system and current financial issues affecting tenants. Being able to discuss these topics confidently will show that you're not just interested in the role, but that you understand the challenges faced by customers.
✨Show Your Compassion
As a Money Advice Officer, empathy is key. Prepare examples of how you've helped others in difficult situations. This will demonstrate your ability to communicate compassionately and effectively with customers experiencing financial difficulties.
✨Be Organised
Since you'll be managing your own caseload, showcase your organisational skills during the interview. Discuss how you prioritise tasks and manage deadlines, perhaps by sharing a specific example from your past work experience.
✨Embrace Flexibility
Highlight your adaptability and willingness to work both independently and as part of a team. Share instances where you've successfully navigated changing priorities or collaborated with colleagues to achieve a common goal.