At a Glance
- Tasks: Support the Lettings Team in delivering efficient lettings and voids services.
- Company: Join Trivallis, a forward-thinking organisation committed to inclusivity.
- Benefits: Enjoy 30 days annual leave, flexible working, and a local government pension.
- Other info: Be part of a supportive team with opportunities for personal development.
- Why this job: Make a positive impact on tenants' experiences while developing your skills.
- Qualifications: Strong organisational skills and confidence in digital systems required.
The predicted salary is between 27712 - 27712 € per year.
Full time Fixed Term Contract – Start date 1 July 2026 until 31 March 2027 £27,712 Flexible/Hybrid working
The Role
As a Lettings Administrator you’ll play a key role in supporting the Lettings Team to deliver an efficient end‑to‑end lettings and voids service. You’ll help ensure that homes are advertised accurately, allocated in a timely way, and managed effectively throughout the voids and lettings process. You’ll maintain accurate records and systems, coordinate essential lettings tasks, and communicate clearly with applicants, tenants, colleagues and partners. You’ll also help keep the process moving by monitoring deadlines, chasing updates, and escalating any issues that could affect turnaround times. Working closely with colleagues across Trivallis and external partners, you will support everything from applications and viewings to pre‑allocations, decants, paint pack orders and HomeSwapper requests, all while ensuring tenants receive a helpful and positive experience at every stage.
About You
We’re looking for someone who is organised, proactive and able to work well in a busy, fast‑paced environment. You’ll bring strong administrative skills, excellent attention to detail and confidence working with digital systems and data. You should also be comfortable speaking with tenants, applicants and partners, with the ability to communicate clearly and professionally. If you enjoy supporting others, solving problems and keeping processes running smoothly, we’d love to hear from you.
Benefits
- 30‑day annual leave entitlement
- Local Government Pension scheme
- Flexible/Hybrid working, with three days in the office and two days at home
- Cash back plan for you and your family
- Active Wellbeing support groups across the business
- Learning and development programme where we invest in your personal development
- Opportunity to be involved in facilitating the diversity and inclusivity across Trivallis
EEO Statement
We are an equal opportunity employer and value applications from people of all backgrounds, abilities, and experiences. We are proud to be a Disability Confident employer and guarantee an interview to all disabled applicants who meet the minimum required criteria for the role. The successful candidate will be subject to a DBS check.
Contact: Cherie Reid, Senior Lettings Officer or Emma Fish, Head of Housing & Tenancy Sustainability.
Lettings Administrator in Pontypridd employer: Trivallis
Trivallis is an exceptional employer that prioritises employee wellbeing and professional growth, offering a flexible hybrid working model and a supportive work culture. With a strong commitment to diversity and inclusivity, employees benefit from a comprehensive learning and development programme, alongside generous annual leave and a local government pension scheme, making it an ideal place for those seeking meaningful and rewarding employment in the lettings sector.
StudySmarter Expert Advice🤫
We think this is how you could land Lettings Administrator in Pontypridd
✨Tip Number 1
Network like a pro! Reach out to your connections in the lettings industry and let them know you're on the hunt for a Lettings Administrator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to lettings administration. Think about how your organisational skills and attention to detail can shine through in your answers. We want you to feel confident and ready to impress!
✨Tip Number 3
Showcase your digital skills! Familiarise yourself with the software and systems commonly used in lettings. If you can demonstrate your tech-savviness during interviews, it’ll give you an edge over other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Lettings Administrator in Pontypridd
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights the skills and experiences that match the Lettings Administrator role. We want to see how your organisational skills and attention to detail shine through!
Craft a Compelling Cover Letter:Your cover letter is your chance to show us your personality! Explain why you’re passionate about lettings and how you can contribute to our team. Keep it clear and professional, just like you would when communicating with tenants.
Showcase Your Digital Skills:Since we work with various digital systems, mention any relevant tech skills you have. Whether it's managing records or using software for communication, let us know how you can keep things running smoothly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Trivallis
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Lettings Administrator role. Familiarise yourself with the lettings process, key responsibilities, and how you can contribute to a smooth operation. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
As this role requires strong organisational abilities, be prepared to discuss specific examples of how you've managed tasks or projects in the past. Think about times when you successfully coordinated multiple activities or maintained accurate records, and be ready to share these stories during your interview.
✨Communicate Clearly and Professionally
Since you'll be interacting with tenants, applicants, and partners, it's crucial to demonstrate your communication skills. Practice articulating your thoughts clearly and professionally. You might even want to role-play common scenarios you could encounter in the job to showcase your ability to handle various situations effectively.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the team, the company culture, and the challenges they face. This not only shows your interest but also helps you determine if the role is the right fit for you. Plus, it gives you a chance to engage with your interviewers on a deeper level.
