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- Tasks: Support the Repairs Team in delivering top-notch customer service and managing appointments.
- Company: Leading housing association in Wales with a focus on community and employee growth.
- Benefits: Flexible hybrid working, generous annual leave, and commitment to your development.
- Why this job: Join a team that values quality service and makes a difference in the community.
- Qualifications: 5 GCSEs including Maths and English; detail-oriented and strong communication skills.
- Other info: 12-month contract with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
A leading housing association in Wales is seeking a Customer Experience Planner for a 12-month fixed contract. The role involves supporting the Repairs Team in delivering high-quality services, managing gas servicing appointments, and requires strong communication skills.
The ideal candidate will hold 5 GCSEs, including Maths and English, and be detail-oriented. The position offers flexible/hybrid working with generous annual leave and a commitment to employee development.
Customer Experience Planner — Hybrid (12-Month Contract) in Pontypridd employer: Trivallis
Contact Detail:
Trivallis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Planner — Hybrid (12-Month Contract) in Pontypridd
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the housing association on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer experience and repairs. We can role-play with a friend to boost our confidence and nail those answers!
✨Tip Number 3
Showcase your communication skills during the interview. Use clear examples from past experiences where you’ve successfully managed appointments or resolved customer issues. Let’s make it memorable!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of our progress easily!
We think you need these skills to ace Customer Experience Planner — Hybrid (12-Month Contract) in Pontypridd
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience and skills that match the Customer Experience Planner role. We want to see how your background aligns with supporting the Repairs Team and managing appointments.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about delivering high-quality services and how your communication skills can benefit our team. Keep it engaging and personal.
Showcase Your Attention to Detail: Since the role requires being detail-oriented, make sure to proofread your application thoroughly. We appreciate candidates who take the time to ensure everything is accurate and well-presented.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Trivallis
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Experience Planner role. Familiarise yourself with the responsibilities, especially around supporting the Repairs Team and managing gas servicing appointments. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Communication Skills
Since strong communication skills are key for this role, prepare examples of how you've effectively communicated in previous jobs or experiences. Think about times when you resolved issues or improved customer satisfaction through clear communication.
✨Be Detail-Oriented
As a detail-oriented candidate, be ready to discuss how you ensure accuracy in your work. Bring up specific instances where your attention to detail made a difference, whether it was in managing appointments or handling customer queries.
✨Emphasise Your Flexibility
With the hybrid working model, it's important to show that you're adaptable. Talk about your experience with flexible working arrangements and how you manage your time effectively to meet deadlines while maintaining high-quality service.