At a Glance
- Tasks: Support and empower tenants while managing community relationships and addressing housing issues.
- Company: Trivallis, a community mutual housing association focused on collaboration.
- Benefits: 30 days annual leave, flexible working, and a generous pension scheme.
- Other info: Join a supportive team committed to diversity and personal development.
- Why this job: Make a real difference in your community and help people thrive.
- Qualifications: CIH Level 4 or equivalent experience in tenancy sustainment required.
The predicted salary is between 39486 - 39486 € per year.
Are you passionate about making a real difference in your community? Do you believe in building lasting relationships and empowering others to thrive? At Trivallis, our ambitious new tenant services strategy is transforming how we support our communities. Our “Team around the tenant” model brings a united, collaborative approach.
The Role
As a Community Housing Officer, you will manage a patch of tenancies and build lasting relationships with tenants and communities to help them thrive. You will act as a key worker who listens, supports, and advocates for tenants. You will address issues such as anti‑social behaviour and housing matters with an inclusive approach, coordinate services to provide seamless support, connect tenants with local groups and services, maintain well‑kept estates, and make effective decisions to ensure the safety and wellbeing of tenants and colleagues.
About You
We are looking for someone who puts people first and embodies our values in every interaction; compassionate and proactive. You will have excellent communication skills and the ability to build strong relationships. You should have a relevant qualification (CIH Level 4) or equivalent experience in tenancy sustainment with a detailed understanding of housing legislation and best practices. A valid driving licence and access to a vehicle is required.
Why Join Trivallis?
We are a community mutual housing association owned by our tenants, rooted in local communities, and working through collaboration and partnership. We value our people and are committed to helping you develop your skills and achieve your goals. You will benefit from:
- A generous 30‑day annual leave entitlement
- Generous Local Government Pension scheme
- Flexible/Hybrid working, with three days in the office and two days at home
- Cash back plan for you and your family
- Active Wellbeing support groups across the business
- Learning and development programme where we invest in your personal development
- Opportunity to be involved in facilitating the diversity and inclusivity across Trivallis
EEO & Disability Confidence
We’re proud to be a Disability Confident Employer, committed to creating an inclusive workplace where everyone can thrive. We believe talent comes in many forms and actively remove barriers to ensure our recruitment process is fair, accessible, and welcoming to all. If adjustments are needed during the recruitment process, let us know and we’ll support you every step of the way.
Closing date for receipt of applications: Wednesday 27th May 2026.
Community Housing Officer (FTC) in Pontypridd employer: Trivallis
At Trivallis, we are dedicated to making a meaningful impact in our communities, and as a Community Housing Officer, you will play a vital role in this mission. Our flexible and hybrid working environment, combined with a strong commitment to employee development and wellbeing, ensures that you can thrive both personally and professionally. With generous leave entitlements, a supportive pension scheme, and a focus on inclusivity, Trivallis is an exceptional employer for those looking to make a difference while advancing their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Community Housing Officer (FTC) in Pontypridd
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local community events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Show your passion! When you get the chance to chat with hiring managers or during interviews, share your genuine enthusiasm for community work. Let them know why you care about making a difference in people's lives.
✨Tip Number 3
Prepare for those tricky questions! Think about scenarios where you've dealt with challenging situations, like anti-social behaviour or tenant issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After interviews or networking events, drop a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the role!
We think you need these skills to ace Community Housing Officer (FTC) in Pontypridd
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for community work shine through! We want to see how much you care about making a difference and building relationships. Share personal experiences that highlight your commitment to empowering others.
Tailor Your Application:Make sure to customise your application to reflect the values and goals of Trivallis. We’re all about putting people first, so align your skills and experiences with our mission. This shows us you’ve done your homework and are genuinely interested in the role.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Community Housing Officer role. Highlight your relevant qualifications and experiences without rambling!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to navigate, so you can get your application in without any hassle.
How to prepare for a job interview at Trivallis
✨Know Your Community
Before the interview, take some time to research the community you'll be serving. Understand the key issues, local groups, and services available. This will show your genuine interest in making a difference and help you connect with the interviewers on a deeper level.
✨Showcase Your Communication Skills
As a Community Housing Officer, strong communication is key. Prepare examples of how you've effectively communicated with tenants or resolved conflicts in the past. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Emphasise Your People-First Approach
Trivallis values compassion and proactivity. Be ready to discuss how you've put people first in your previous roles. Share specific instances where you've advocated for tenants or collaborated with community members to create positive outcomes.
✨Prepare Questions About Their Strategy
Demonstrate your enthusiasm by preparing thoughtful questions about Trivallis' tenant services strategy. Ask how they envision the 'Team around the tenant' model evolving and how you can contribute to its success. This shows you're not just interested in the role but also in the organisation's mission.
