At a Glance
- Tasks: Manage tenancies and build strong relationships to support community wellbeing.
- Company: Join Trivallis, a community-focused housing association dedicated to making a difference.
- Benefits: Enjoy 30 days annual leave, flexible working, and a generous pension scheme.
- Other info: Dynamic environment with opportunities for personal development and inclusivity.
- Why this job: Make a real impact in your community while developing your career.
- Qualifications: Experience in tenancy sustainment and excellent communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
Full time 37 hours per week Fixed Term (9 months) £39,486.13 Flexible/Hybrid working
Are you passionate about making a real difference in your community while growing your career? If so, this is your opportunity to use your skills to help us deliver value, quality, and great service.
The Role
As a Community Housing Officer, you'll manage a patch of tenancies and build lasting relationships with tenants and communities to help them thrive. You'll act as a key worker who listens, supports, and advocates for tenants. Addressing issues like anti-social behaviour and housing matters with an inclusive approach, you'll coordinate services to provide seamless support. You'll connect tenants with local groups and services, maintain well-kept estates, and make effective decisions to ensure the safety and wellbeing of tenants and colleagues. You will play a key role in supporting teams across Trivallis to achieve a team around the tenant approach, working closely with colleagues from different departments to provide the support that matters, ensuring tenants feel valued and empowered.
About You
We're looking for someone who puts people first and embodies our values in every interaction; compassionate and proactive. You will have excellent communication skills and the ability to build strong relationships; with a relevant qualification (CIH Level 4) or equivalent experience in tenancy sustainment with a detailed understanding of housing legislation and best practices. Please note a valid driving licence and access to a vehicle is required. The ideal candidate will have experience engaging with both customers and the workforce, demonstrating excellent communication and time management skills. Proficiency in Microsoft Office, including Word, PowerPoint, Outlook, and Excel, is important. You should be comfortable handling a variety of operational enquiries efficiently while managing multiple tasks simultaneously. A flexible and proactive approach to work is key, along with a professional, polite, and friendly telephone manner. If you thrive in a dynamic environment and can balance competing priorities with ease, we’d love to hear from you.
Why Join Trivallis?
We are a community mutual housing association which is owned by our tenants, rooted in our local communities, and working through collaboration and partnership. Joining us means becoming part of a supportive, inclusive, and forward-thinking team. We value our people and are committed to helping you develop your skills and achieve your goals. You will benefit from:
- A generous 30-day annual leave entitlement
- Generous Local Government Pension scheme
- Flexible working arrangements
- Cash back plan for you and your family
- Active Wellbeing support groups across the business
- Learning and development programmes where we invest in your personal development
- Opportunity to be involved in facilitating the diversity and inclusivity across Trivallis
We support flexible working and job share arrangements and are happy to discuss how we can make this role work for you. The successful candidate will be subject to a DBS check. The closing date for receipt of applications is 20th AUGUST 2026. We’re proud to be a Disability Confident Leader, committed to creating a flexible, inclusive workplace where everyone can thrive. We believe that talent comes in many forms, and we actively remove barriers to ensure our recruitment process is fair, accessible, and welcoming to all. If you require any adjustments during the recruitment process, just let us know – we’re here to support you every step of the way: People.services@trivallis.co.uk. If you would like to find out more about this role, please contact Stacey Tipler, Community Housing Manager, Stacey.tipler@trivallis.co.uk.
Community Housing Officer in Pontypridd employer: Trivallis
Trivallis is an excellent employer that prioritises employee growth and development, offering a supportive work culture where your contributions are valued. With flexible hybrid working arrangements and a commitment to professional development, you will thrive in an environment that encourages learning and collaboration, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Community Housing Officer in Pontypridd
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Trivallis.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Trivallis!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Trivallis, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Trivallis or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Community Housing Officer in Pontypridd
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Trivallis:Before hitting send, make sure to tailor your application specifically to Trivallis! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Trivallis
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
