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For Companies At a Glance
- Tasks: Provide essential admin support to help our Community Housing team serve tenants effectively.
- Company: Join Trivallis, a community-focused housing association dedicated to making a difference.
- Benefits: Enjoy 30 days annual leave, flexible working, and a generous pension scheme.
- Other info: Be part of a diverse team committed to inclusivity and personal development.
- Why this job: Make a real impact in your community while developing your career in a supportive environment.
- Qualifications: Strong admin skills, IT confidence, and excellent communication abilities are essential.
The predicted salary is between 28341 - 28341 £ per year.
Community Housing Administrator Full Time Temporary until 31st December 2026 £28,341.30 Hybrid working
Are you passionate about making a real difference in your community while growing your career? If so, this is your opportunity to use your skills to help us deliver value, quality, and great service.
The Role
As a Community Housing Administrator, you’ll play a vital role at the heart of our Community Housing team. You’ll provide high‑quality administrative and customer support that helps our Community Housing Officers deliver a compassionate, effective service to tenants and communities. You’ll be the first point of contact for many enquiries, ensuring every interaction is accurately recorded, understood, and followed through. From advising tenants on their occupation contracts to coordinating responses, managing information, and supporting the team’s work, you’ll help keep our services running smoothly and responsively. Working collaboratively with colleagues and external partners, you’ll contribute to a strengths‑based housing service that puts tenants first, supports safer communities, and reflects our values in everything we do.
About You
You’re organised, people‑focused and take pride in getting the details right. You enjoy working at pace, juggling priorities, and providing clear, professional support — all while keeping tenants and communities at the centre of your work. You’ll bring strong administrative skills, confidence using IT systems, and the ability to communicate clearly with a wide range of people, including tenants, colleagues and partner agencies. You’re comfortable handling sensitive information, problem‑solving day to day issues, and knowing when to elevate concerns appropriately. Most importantly, you share our commitment to delivering a kind, collaborative service — working accurately, safely and proactively to make a positive difference for the people we serve.
Why Join Trivallis?
- A generous 30-day annual leave entitlement
- Generous Local Government Pension scheme
- Flexible working arrangements
- Cash back plan for you and your family
- Active Wellbeing support groups across the business
- Learning and development programmes where we invest in your personal development
- Opportunity to be involved in facilitating the diversity and inclusivity across Trivallis
We support flexible working and job share arrangements and are happy to discuss how we can make this role work for you. The successful candidate will be subject to a DBS check.
How To Apply
Ready to take on this exciting challenge? Apply today by visiting our careers page and submitting your application before 24th May 2026. We’re looking forward to welcoming you to our team! Please be aware that we reserve the right to shortlist and interview throughout the recruitment campaign, so please don’t delay getting your application to us. The closing date for receipt of applications is 24th May 2026. Direct applications from individual candidates are preferred. Recruitment agencies should refrain from contacting us via email or phone. Unsolicited approaches will not be considered or responded to.
We’re proud to be a Disability Confident Leader, committed to creating a flexible, inclusive workplace where everyone can thrive. If you require any adjustments during the recruitment process, just let us know – we’re here to support you every step of the way: People.services@trivallis.co.uk.
If you would like to find out more about this role, please contact Ben Griffiths, Senior Community Housing Officer at ben.griffiths@trivallis.co.uk or 07458117692.
Community Housing Administrator FTC in Pontypridd employer: Trivallis
Contact Detail:
Trivallis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Housing Administrator FTC in Pontypridd
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Trivallis. Understand their values and how they support the community. This will help you tailor your answers and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to community housing and customer service. Practise your responses with a friend or in front of a mirror to build confidence and ensure you communicate clearly.
✨Tip Number 3
Show your passion! During the interview, share specific examples of how you've made a positive impact in previous roles. Highlight your people-focused approach and how you’ve handled sensitive situations — this will resonate well with the team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm and keeps you fresh in their minds.
We think you need these skills to ace Community Housing Administrator FTC in Pontypridd
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Community Housing Administrator role. We want to see how you can bring value to our team, so don’t be shy about showcasing your relevant experience!
Showcase Your People Skills: Since this role is all about supporting tenants and working collaboratively, let us know about your people-focused approach. Share examples of how you've effectively communicated or resolved issues in past roles — we love hearing about your successes!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Remember, you’re demonstrating your organisational skills right from the start!
Apply Through Our Website: Don’t forget to submit your application through our careers page! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Trivallis
✨Know Your Community Housing Stuff
Before the interview, brush up on community housing principles and the specific services offered by the organisation. Understanding their mission and values will help you align your answers with what they’re looking for.
✨Showcase Your Organisational Skills
As a Community Housing Administrator, being organised is key. Prepare examples of how you've managed multiple tasks or projects in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Practice Your People Skills
Since this role involves a lot of interaction with tenants and colleagues, practice how you communicate clearly and professionally. Think about scenarios where you’ve resolved conflicts or provided support, and be ready to share those experiences.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle sensitive information. Prepare for hypothetical situations related to tenant interactions and think through how you would respond to ensure a compassionate and effective service.