Customer Coordinator in Swansea

Are you passionate about delivering excellent customer experiences? Do you thrive in a hands-on, fast-paced environment where no two days are the same? The Triumph Adventure Experience is looking for a motivated Customer Coordinator to join our team and play a key role in supporting our world-class off-road training and adventure activities.

As the first point of contact for our customers, you'll help create a positive, memorable experience from the moment they get in touch. This exciting and varied role combines customer service, administration, event preparation, and hands-on operational support.

You’ll be part of a close-knit team in a unique environment, working with a prestigious global brand at the heart of the motorcycle community. This role offers the opportunity to contribute to exciting adventures, high-profile events, and unforgettable customer experiences.

Company Benefits:

• Annual Leave: 25 days plus bank holidays.
• Pension Scheme: 3% employee and 6% employer contribution at a base level, with the opportunity to increase to 4% employee and 7% employer or a maximum contribution of 5% employee and 9% employer. Any further employee contributions over this figure will not be matched by the employer.
• Life Assurance Scheme - currently 6 x pensionable salary.
• Free Staff Car Park.
• Preferential rates for medical insurance with a third-party provider.
• Employee Motorcycle Purchase Scheme - on successful completion of the probation period (minimum of 6 months), we offer employees and their close family the opportunity to purchase a brand new Triumph Motorcycle with up to 25% discount.
• Employee Motorcycle Lease Scheme: The opportunity for yourself or extended family to lease any Triumph Motorcycle for a 12-month period at a highly discounted rate.
• Discounted Clothing, Parts and Accessories Purchases - Employees can purchase clothing items from our FVE Shop and parts and accessories online at a 50% discount.
• Company benefits platform, allowing discounts with multiple vendors.

As Customer Coordinator, your responsibilities will include:

• Coordinating bookings, experience days and activity schedules, while managing the TAE inbox and key operational tools.
• Preparing event paperwork, providing customer updates, processing payments, and managing clothing/equipment stock.
• Supporting onsite and external events, organising event materials, and maintaining centre cleanliness.
• Handling purchase orders, supplier liaison and accounts coordination.
• Working to a seasonal rota, including some weekend shifts.

Skills & Experience required:

• Maths and English GCSE grade C / 4 or above.
• Full UK car driving licence.
• Strong customer service and customer-facing skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Excellent communication - clear, professional, written and verbal.
• Experience using a CRM system.
• Highly organised with strong coordination skills.
• Self-motivated, resilient, able to take instruction and work well under pressure.
• Flexible, adaptable and a great team player.
• Well presented and professional.

At Triumph, we pride ourselves on fostering a supportive and dynamic work environment where innovation thrives. Our employees are empowered to take ownership of their projects and contribute to the success of our iconic brand. Join Us For the Ride!

Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.