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- Tasks: Lead the UK dealer network in aftersales growth and training.
- Company: Join Triumph, a legendary brand known for iconic motorcycles.
- Benefits: Enjoy competitive perks, including discounts on motorcycles and gear.
- Why this job: Be part of a passionate team that values innovation and excellence.
- Qualifications: Experience in motorcycle or automotive aftersales is preferred.
- Other info: Apply early as vacancies may close quickly due to high demand.
The predicted salary is between 36000 - 60000 £ per year.
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
The Original British Motorcycling Company. At Triumph, we are driven to make the best motorcycles in the world. Building iconic motorcycles that celebrate our past whilst embracing the future - through bold design, original styling, purposeful engineering and a genuine passion for the ride.
We are seeking a Field Aftersales Manager to work as part of the TGB Commercial Aftersales Team and to be primarily responsible for developing the national UK dealer network aftersales capability. Responsibilities include:
- Delivering growth in genuine parts and lubricants sales
- Service retention and competitive parts buying loyalty
- Driving the adoption and performance of the wider Total Care service programmes including Triumph Service Plans, Factory Extended warranty, Online Service Booking and Service Value Chain
- Driving dealer staff participation in commercial and technical aftersales training
- Managing the UK Technician apprenticeship programme via our dedicated partner
- Providing Technical liaison and support between the Technical Aftersales department and dealers as required
The ideal candidate will be self-motivated, driven and comfortable working with minimum supervision while completing work to an extremely high standard. Ideally, you will have the following experience:
- Previous Motorcycle or automotive aftersales experience ideally within a field-based role
- Knowledge of dealer aftersales commercial operations and best practice
- Strong verbal and written communication skills
- Ability to work with data, analyse and summarise
- Skills in man management and managing a team or dealer network
- A strategic thinker with proven problem-solving skills
- Enthusiastic leader with a passion for motorcycling
- Confident in working with data with strong analytical skills
- Personal organisation and time management
- Team player
Full details of the job description and person specification can be found in the downloadable job files. A variety of competitive benefits, including an enhanced holiday scheme, employee benefits platform and a favourable life assurance scheme. Motorcycle, clothing and accessories are available to purchase at a heavily discounted rate. An iconic place to work; join us for the ride!
Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.
Field Aftersales Manager (MC561) employer: Triumph
Contact Detail:
Triumph Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Aftersales Manager (MC561)
✨Tip Number 1
Familiarise yourself with Triumph's brand values and product offerings. Understanding their iconic motorcycles and the passion behind them will help you connect with the team during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Network within the motorcycle and automotive industry. Attend events, join forums, or connect with professionals on LinkedIn to gain insights into aftersales operations and best practices, which can give you an edge in discussions during the hiring process.
✨Tip Number 3
Prepare to discuss your experience with data analysis and team management. Be ready to share specific examples of how you've successfully driven sales growth or improved aftersales processes in previous roles, as this aligns closely with the responsibilities of the Field Aftersales Manager.
✨Tip Number 4
Showcase your passion for motorcycling in your interactions. Whether it's through personal anecdotes or knowledge about the latest trends in the industry, demonstrating your genuine interest can set you apart from other candidates.
We think you need these skills to ace Field Aftersales Manager (MC561)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Field Aftersales Manager position. Tailor your application to highlight relevant experience in motorcycle or automotive aftersales.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience in aftersales roles, particularly any field-based positions. Mention specific achievements related to parts sales, service retention, or dealer training that align with the job's expectations.
Showcase Your Skills: Demonstrate your strong verbal and written communication skills in your application. Provide examples of how you've successfully managed teams or dealer networks, and include any strategic thinking or problem-solving experiences that relate to the role.
Complete the Application Form: When redirected to the online application form, ensure all sections are filled out completely and accurately. Double-check for any errors before submitting to ensure your application is reviewed without issues.
How to prepare for a job interview at Triumph
✨Show Your Passion for Motorcycling
Make sure to express your enthusiasm for motorcycling during the interview. Share personal experiences or stories that highlight your passion, as this role requires someone who genuinely loves the industry.
✨Demonstrate Your Aftersales Knowledge
Prepare to discuss your previous experience in motorcycle or automotive aftersales. Be ready to provide examples of how you've contributed to growth in parts sales or service retention in past roles.
✨Highlight Your Analytical Skills
Since the role involves working with data, be prepared to talk about your analytical skills. Discuss specific instances where you've used data to drive decisions or improve processes in a previous position.
✨Emphasise Team Management Experience
As a Field Aftersales Manager, you'll need to manage teams and dealer networks. Share examples of your leadership style and how you've successfully motivated and developed team members in the past.
