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- Tasks: Support the Factory Visitor Experience by managing bookings and providing exceptional customer service.
- Company: Join Triumph, a legendary brand known for crafting iconic motorcycles with passion and innovation.
- Benefits: Enjoy competitive perks like enhanced holidays, discounts on gear, and a supportive work environment.
- Why this job: Be part of a dynamic team that values creativity and delivers unforgettable experiences to motorcycle enthusiasts.
- Qualifications: Strong communication skills and attention to detail are essential; no prior experience required.
- Other info: This is a part-time role, perfect for students looking to gain valuable experience.
The predicted salary is between 24000 - 36000 £ per year.
Administrator (MC584) When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. The Original British Motorcycling Company. At Triumph, we are driven to make the best motorcycles in the world. Building iconic motorcycles that celebrate our past whilst embracing the future – through bold design, original styling, purposeful engineering and a genuine passion for the ride. Our Triumph Factory Visitor Experience (FVE) brings the Triumph brand story to life, highlighting our achievements and progression through the years, showcasing our Engineering acumen alongside providing the opportunity for visitors to further build their affinity with our brand. The visitor experience provided is of the highest standard, right from the presentation and cleanliness of the site, through the amazing exhibitions and factory tour experiences delivered on site. Hours of Work: Please note this is a part-time role, Monday to Friday 27.5 hours p/w Duties and Responsibilities include: * Provide essential support for the Factory Visitor Experience (FVE) operation by manning the FVE tour line, processing bookings and enquiries made by email and telephone, resolving issues, and maintaining accurate customer records. * Reply to customers in a timely and professional manner, by email, telephone or in person, to uphold our internal expected standards of service. * Using the tour booking system to deliver a highly efficient and organised booking process for our factory tours programme, with impeccable attention to detail and organisational skills. * Redemption of vouchers from 3rd party systems such as Virgin Experience, to ensure payments are claimed and processed swiftly. * Data entry for all FVE related administration tasks, including raising purchase orders, cross-charges and filing where required. * Excellent telephone and people skills is essential for this role as you will provide a genuinely warm welcome and highly engaging visitor experience through exceptional customer service, anticipating and meeting our visitors every need. Full details of the job description and person specification can be found in the downloadable job files. A variety of competitive benefits, including an enhanced holiday scheme, employee benefits platform and a favourable life assurance scheme. Motorcycle, clothing and accessories are available to purchase at a heavily discounted rate. An iconic place to work; join us for the ride! Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment
Administrator (MC584) employer: Triumph
Contact Detail:
Triumph Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator (MC584)
✨Tip Number 1
Familiarise yourself with Triumph's brand story and values. Understanding their history and what makes their motorcycles iconic will help you connect with the team and demonstrate your passion for the brand during any interviews or discussions.
✨Tip Number 2
Practice your customer service skills. Since this role involves direct interaction with visitors, being able to showcase your ability to provide a warm and engaging experience will set you apart. Consider role-playing scenarios where you handle inquiries or resolve issues.
✨Tip Number 3
Get comfortable with data entry and booking systems. If you have experience with similar software, be ready to discuss it. If not, consider familiarising yourself with common booking systems to show your willingness to learn and adapt quickly.
✨Tip Number 4
Network with current or former employees of Triumph if possible. They can provide insights into the company culture and expectations, which can be invaluable in tailoring your approach and demonstrating your enthusiasm for the role.
We think you need these skills to ace Administrator (MC584)
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Administrator position at Triumph. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of Triumph's brand story or visitor experience that resonate with you, and explain how you can contribute to their mission.
Highlight Relevant Experience: In your CV, emphasise any previous administrative roles or customer service experience. Use bullet points to clearly outline your achievements and skills that relate directly to the duties mentioned in the job description.
Double-Check Your Application: Before submitting your application, review all documents for accuracy and completeness. Ensure that your contact information is correct and that you've followed any specific instructions provided in the job listing.
How to prepare for a job interview at Triumph
✨Know the Company
Before your interview, take some time to research Triumph and its history. Understand their values, mission, and what makes their motorcycles iconic. This knowledge will help you connect with the interviewers and demonstrate your genuine interest in the brand.
✨Showcase Your Customer Service Skills
As an Administrator for the Factory Visitor Experience, excellent customer service is key. Prepare examples of how you've provided exceptional service in previous roles. Highlight your ability to handle enquiries and resolve issues efficiently, as this will be crucial for the position.
✨Demonstrate Organisational Skills
The role requires impeccable attention to detail and organisational skills. Be ready to discuss your experience with data entry, managing bookings, and maintaining accurate records. You might even want to bring a sample of your organisational work to showcase your abilities.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the Factory Visitor Experience, team dynamics, or future projects at Triumph. This shows your enthusiasm for the role and helps you assess if it's the right fit for you.
