Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch support to clients and resolve issues with precision.
- Company: Join Triumph Research Intelligence, a leader in Risk Based Quality Management for clinical trials.
- Benefits: Enjoy a competitive salary, flexible remote work, and generous holiday allowance.
- Why this job: Make a real impact on clinical trials and help save lives through better drugs.
- Qualifications: Detail-oriented problem-solver with experience in SQL and ticketing systems.
- Other info: Access to training, development, and regular team socials for a vibrant work culture.
The predicted salary is between 30000 - 34000 ÂŁ per year.
Triumph Research Intelligence is a SaaS business on a mission to make Risk Based Quality Management (RBQM) simple for all clinical trials. Our platform, OPRA, leads to safer patients and happier clinical trials teams â with the end goal being higher quality trials, better drugs getting to market quicker and ultimately, more lives saved.
As part of our growth plan and increase in customers, we are looking for a versatile Product Support Analyst who brings strong attention to detail and positive customerâfacing experience. Reporting to our Product Support Manager, you will provide accurate, thoughtful, and prompt support to our customers. You will be a techâsavvy natural problemâsolver who consistently takes the initiative to identify problems, thoroughly investigate issues, and action escalations promptly, providing efficient internal and external service, contributing towards product improvement.
Benefits & compensation
- Salary: ÂŁ30,000 to ÂŁ34,000 depending on experience
- Flexible, remoteâfirst working with access to coworking spaces if required.
- Generous holiday as standard: 27 days holiday, with a company shutdown between Christmas and New Year.
- Extra holiday: For every full year you are with TRI, you will earn an extra day of holiday, up to a maximum of 30 days.
- Marketâleading salaries with annual reviews.
- Enhanced pension offer after probation period.
- Health cash plan with Simply Health.
- Life cover at four times your salary from day one.
- Regular team meetâups throughout the year.
- Access to training and development with regular reviews and goalâsetting.
Your skills & qualifications
As TRI's Product Support Analyst, you will be at the heart of our client experience, ensuring smooth operations and timely resolutions. Your dayâtoâday will include:
- ClientâFacing Support: Managing user access and support cases, investigating and resolving incidents with precision, communicating clearly and regularly with clients, ensuring SLAs are met and expectations exceeded.
- Internal Collaboration: Supporting internal teams with product expertise, acting as a test resource and knowledge sharer, helping maintain and improve support documentation.
- System Maintenance & Setup: Configuring client setups in production and UAT environments, handling change requests and data loads with accuracy.
- Product Knowledge Development: Staying up to date with new features and known issues, participating in training and knowledge sharing initiatives.
What You Bring
- A keen eye for detail and a methodical approach to problemâsolving.
- Strong written and verbal communication skills.
- Experience in SQL.
- Experience in ticketing systems (Zen Desk/Fresh Desk).
Product Support Analyst in Cambridge employer: Triumph Research Intelligence Limited
Contact Detail:
Triumph Research Intelligence Limited Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Product Support Analyst in Cambridge
â¨Tip Number 1
Network like a pro! Reach out to people in the industry, attend webinars, and join relevant groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
â¨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their mission and values, especially how they relate to Risk Based Quality Management. This will help you connect your skills to what they need.
â¨Tip Number 3
Practice your problem-solving skills! Since the role involves investigating and resolving issues, think of examples from your past experiences where youâve tackled challenges effectively. Be ready to share these during interviews.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Product Support Analyst in Cambridge
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV is tailored to the Product Support Analyst role. Highlight your relevant experience, especially in customer support and problem-solving. We want to see how your skills align with our mission at Triumph Research Intelligence!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why youâre passionate about making clinical trials better and how your background makes you a perfect fit for our team. Letâs see your personality come through!
Show Off Your Tech Skills: Since weâre looking for a tech-savvy individual, donât forget to mention your experience with SQL and ticketing systems like Zen Desk or Fresh Desk. We love seeing candidates who can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures you donât miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Triumph Research Intelligence Limited
â¨Know the Product Inside Out
Before your interview, make sure you understand Triumph Research Intelligence's OPRA platform. Familiarise yourself with its features and how it benefits clinical trials. This will show your genuine interest in the role and help you answer questions more effectively.
â¨Demonstrate Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved customer issues or improved processes. Highlight your attention to detail and methodical approach, as these are key traits for a Product Support Analyst.
â¨Practice Clear Communication
Since the role involves client-facing support, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to refine your communication skills and ensure you can explain technical concepts simply.
â¨Familiarise Yourself with Ticketing Systems
If you have experience with ticketing systems like Zen Desk or Fresh Desk, be ready to discuss it. If not, do a bit of research on how these systems work and be prepared to talk about how you would handle support cases using them.