At a Glance
- Tasks: Deliver exceptional customer service and engaging factory tours to enhance visitor experiences.
- Company: Join the Original British Motorcycling Company, known for iconic motorcycles.
- Benefits: Enjoy competitive benefits, enhanced holidays, and discounts on motorcycle gear.
- Other info: Flexible 3-day work week with opportunities for personal growth.
- Why this job: Be part of a passionate team and share your love for motorcycling with visitors.
- Qualifications: Strong communication skills and a passion for customer service.
Overview
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
The Original British Motorcycling Company.
We have an exciting opportunity to join our Visitor Centre working 3-days per week. At Triumph, we are driven to make the best motorcycles in the world. Building iconic motorcycles that celebrate our past whilst embracing the future - through bold design, original styling, purposeful engineering and a genuine passion for the ride.
Responsibilities
- As a Visitor Experience Brand Ambassador you will play an important role in delivering excellent customer service at all times, welcoming our visitors and positively engaging with them to enhance their experience. You will do everything possible to ensure our visitors expectations are both met and exceeded through the delivery of exceptional guided factory tours, and informative and enthusiastic interpretation of our exhibitions and other special events.
- Deliver our expected standards of service ensuring we provide a genuinely warm welcome and highly engaging visitor experience through exceptional customer service, anticipating and meeting our visitors every need, demonstrating Triumphs brand values at all times
- Attend training, team meetings and individual discussions, adopting a culture of positivity and enthusiasm, working together with all members of the Visitor Experience team to deliver the highest possible standards of visitor experience in line with Triumphs brand values
- Deliver the appropriate standards, procedures and best practice as defined by the Visitor Experience Manager
- Deliver high quality, engaging and informative factory tours, and any other visitor engagement tasks, ensuring the enjoyment and safety of our visitors at all times
- Help present, develop and improve the Visitor Experiences interpretation, guided tours and story
Hours
Hours of work: This role requires you to work 3-days per week / 25.5 hours per week.
Benefits
Company Benefits: A variety of competitive benefits, including an enhanced holiday scheme, employee benefits platform and a favourable life assurance scheme. Motorcycle, clothing and accessories are available to purchase at a heavily discounted rate.
Full details of the job description and person specification can be found in the downloadable job files.
Join us for the Ride!
Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.
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Brand Ambassador (MC589) in Hinckley employer: Triumph Motorcycles Limited
At Triumph, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates passion and teamwork. As a Brand Ambassador in our Visitor Centre, you will enjoy competitive benefits, including an enhanced holiday scheme and discounts on motorcycle gear, while contributing to an engaging visitor experience that embodies our brand values. Join us in a role that not only allows for personal growth but also connects you with fellow enthusiasts in the heart of British motorcycling.
Contact Details:
Triumph Motorcycles Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Brand Ambassador (MC589) in Hinckley
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Triumph Motorcycles Limited and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Triumph Motorcycles Limited and let us see your personality shine through!
We think you need these skills to ace Brand Ambassador (MC589) in Hinckley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Triumph Motorcycles Limited.
Get Familiar with Our Brand:Before applying, take some time to learn about Triumph Motorcycles Limited and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Triumph Motorcycles Limited
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Triumph Motorcycles Limited.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Triumph Motorcycles Limited will surely appreciate.
