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- Tasks: Deliver exceptional customer service and engaging factory tours to enhance visitor experiences.
- Company: Join the Original British Motorcycling Company, known for iconic motorcycles.
- Benefits: Enjoy competitive benefits, enhanced holidays, and discounts on motorcycle gear.
- Why this job: Be part of a passionate team and share your love for motorcycling with visitors.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Flexible 3-day work week with opportunities for personal growth.
Overview
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
The Original British Motorcycling Company.
We have an exciting opportunity to join our Visitor Centre working 3-days per week. At Triumph, we are driven to make the best motorcycles in the world. Building iconic motorcycles that celebrate our past whilst embracing the future – through bold design, original styling, purposeful engineering and a genuine passion for the ride.
Responsibilities
- As a Visitor Experience Brand Ambassador you will play an important role in delivering excellent customer service at all times, welcoming our visitors and positively engaging with them to enhance their experience. You will do everything possible to ensure our visitors expectations are both met and exceeded through the delivery of exceptional guided factory tours, and informative and enthusiastic interpretation of our exhibitions and other special events.
- Deliver our expected standards of service ensuring we provide a genuinely warm welcome and highly engaging visitor experience through exceptional customer service, anticipating and meeting our visitors every need, demonstrating Triumphs brand values at all times
- Attend training, team meetings and individual discussions, adopting a culture of positivity and enthusiasm, working together with all members of the Visitor Experience team to deliver the highest possible standards of visitor experience in line with Triumphs brand values
- Deliver the appropriate standards, procedures and best practice as defined by the Visitor Experience Manager
- Deliver high quality, engaging and informative factory tours, and any other visitor engagement tasks, ensuring the enjoyment and safety of our visitors at all times
- Help present, develop and improve the Visitor Experiences interpretation, guided tours and story
Hours
Hours of work: This role requires you to work 3-days per week / 25.5 hours per week.
Benefits
Company Benefits: A variety of competitive benefits, including an enhanced holiday scheme, employee benefits platform and a favourable life assurance scheme. Motorcycle, clothing and accessories are available to purchase at a heavily discounted rate.
Full details of the job description and person specification can be found in the downloadable job files.
Join us for the Ride!
Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.
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Brand Ambassador (MC589) employer: Triumph Motorcycles Limited
Contact Detail:
Triumph Motorcycles Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Ambassador (MC589)
✨Tip Number 1
Get to know Triumph's brand values inside out! When you walk into that interview, show us how your passion for motorcycles aligns with our mission. We want to see that enthusiasm shine through!
✨Tip Number 2
Practice your customer service skills! Think about how you can create a warm and engaging experience for visitors. We love candidates who can demonstrate their ability to connect with people and make their day special.
✨Tip Number 3
Be ready to share your ideas! We’re all about improving the visitor experience, so come prepared with suggestions on how to enhance our factory tours or exhibitions. Show us your creativity and passion for making every visit memorable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the Triumph family. Let’s ride together!
We think you need these skills to ace Brand Ambassador (MC589)
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for motorcycles and customer service.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Brand Ambassador. Mention any relevant experience in customer service or engaging with visitors.
Follow Instructions: Pay close attention to the application form and ensure you complete every section. Missing information can lead to delays or even disqualification, so double-check before hitting submit!
Apply Early: Don’t wait until the last minute to submit your application. We receive a high volume of applications, and it’s best to get yours in early to avoid disappointment. Head over to our website and apply today!
How to prepare for a job interview at Triumph Motorcycles Limited
✨Know the Brand Inside Out
Before your interview, dive deep into Triumph's history, values, and product range. Familiarise yourself with their iconic motorcycles and what sets them apart in the industry. This knowledge will not only impress your interviewers but also show your genuine passion for the brand.
✨Showcase Your Customer Service Skills
As a Brand Ambassador, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight how you engaged with visitors and created memorable experiences, as this aligns perfectly with the role's responsibilities.
✨Practice Your Tour Delivery
Since you'll be delivering factory tours, practice how you would present information engagingly and enthusiastically. Consider doing a mock tour for friends or family to refine your storytelling skills and ensure you can keep your audience captivated.
✨Embrace Team Spirit
Triumph values teamwork and positivity. Be ready to discuss how you've collaborated with others in previous roles. Share specific instances where you contributed to a team goal or helped create a positive environment, as this will resonate well with the interviewers.