At a Glance
- Tasks: Lead a team to deliver top-notch application support for Bristol City Council.
- Company: Join a dynamic team within local government, making a real difference.
- Benefits: Competitive pay, flexible remote work, and opportunities for professional growth.
- Other info: Enjoy a collaborative environment with a focus on service improvement.
- Why this job: Be at the forefront of tech support, ensuring vital systems run smoothly.
- Qualifications: Experience with NEC Housing applications and strong leadership skills required.
The predicted salary is between 40000 - 45000 £ per year.
This opening assignment is for 6 months, predominantly remote but there may be occasions for in-person office sessions.
We are looking for an experienced Senior Application Support Officer to lead the day-to-day delivery of application support services for Bristol City Council. You'll manage a team of Application Support Officers, ensuring business-critical systems remain available, secure and continually improved.
- Lead and supervise a team of up to 10 Application Support Officers.
- Manage the day-to-day delivery of application support services.
- Oversee incidents, service requests and problem resolution.
- Configure and support NEC Housing applications.
- Drive service improvements and implement best practice.
- Monitor application performance and recommend improvements.
- Ensure high standards of data quality, security and GDPR compliance.
- Produce and analyse management information to support decision making.
- Support out-of-hours upgrades and technical activities when required.
Requirements:
- Strong knowledge of NEC Housing modules and configuration.
- Experience using Task Manager and CRM functions.
- Experience supporting system changes, upgrades and service improvements.
- SQL knowledge, ideally with experience writing or amending queries.
- Extensive experience supporting NEC Housing applications.
- Experience delivering application support within a large organisation.
- Ability to create and amend communications, alerts, Task Manager workflows and CRM functions.
- Experience leading or supervising technical support teams.
- Strong customer service and communication skills.
- Experience working within local government.
- Knowledge of ITIL principles and service management.
- Experience supporting business-critical enterprise applications.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Support Officer-Remote or Hybrid in Newport
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We think you need these skills to ace Contract Support Officer-Remote or Hybrid in Newport
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Triumph Consultants, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Triumph Consultants can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Triumph Consultants will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Triumph Consultants
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Triumph Consultants. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Triumph Consultants.
