At a Glance
- Tasks: Lead a team to deliver top-notch application support for Bristol City Council.
- Company: Join a dynamic team within local government, making a real difference.
- Benefits: Competitive pay, flexible remote work, and opportunities for professional growth.
- Other info: Enjoy a collaborative environment with a focus on service improvement.
- Why this job: Be at the forefront of tech support, ensuring vital systems run smoothly.
- Qualifications: Experience with NEC Housing applications and strong leadership skills required.
The predicted salary is between 40000 - 45000 £ per year.
Pay Rate: £310.36 per day PAYE
Hours per week: 37 Monday to Friday, 9:00-17:00
This opening assignment is for 6 months, predominantly remote basis but there may be occasions in-person office sessions are required.
We are looking for an experienced Senior Application Support Officer to lead the day-to-day delivery of application support services for Bristol City Council. You'll manage a team of Application Support Officers, ensuring business-critical systems remain available, secure and continually improved.
- Lead and supervise a team of up to 10 Application Support Officers.
- Manage the day-to-day delivery of application support services.
- Oversee incidents, service requests and problem resolution.
- Configure and support NEC Housing applications.
- Drive service improvements and implement best practice.
- Monitor application performance and recommend improvements.
- Ensure high standards of data quality, security and GDPR compliance.
- Produce and analyse management information to support decision making.
- Support out-of-hours upgrades and technical activities when required.
Requirements:
- Extensive experience supporting NEC Housing applications.
- Experience delivering application support within a large organisation.
- Strong knowledge of NEC Housing modules and system configuration.
- Ability to create and amend communications, alerts, Task Manager workflows and CRM functions.
- Experience leading or supervising technical support teams.
- Strong customer service and communication skills.
- SQL knowledge with the ability to write or amend queries.
- Experience working within local government.
- Knowledge of ITIL principles and service management.
- Experience supporting business-critical enterprise applications.
We think you need these skills to ace Contract Support Officer-Remote or Hybrid
NEC Housing Modules Knowledge
Task Manager Experience
CRM Functions Experience
SQL Knowledge
Application Support Services Management
Team Leadership
Incident Resolution
