Triumph Consultants are looking for a Housing Benefit Officer to Process Housing Benefit, Council Tax Support claims and deal with customers on the phone. Contract is for months in PLACE postcode.
Pay Rate: £14.82 per hour PAYE
Hours per week: 21 Monday – Friday, normal working hours
Contract length: 4 to 5 months
Remote working but office working can be accommodated if required.
Standard DBS check to be completed on appointment
This is a 21 hour per week vacancy with the hours to be agreed with the successful applicant.
The purpose of this role is to
Key requirements:
- Extensive Housing Benefit knowledge and be able to start processing from day one (procedural training on schemes will be given)
- Experience of using Council systems; NEC and NECDM along with CX for the phones
- Experience of assessing claims for Council Tax Support and Housing Benefit
- Experience of dealing with customers, often in difficult circumstances
- Able to explain complex decisions verbally and in writing to customers and colleagues, with the ability to adjust the style or nature as appropriate
- Able to cope with a high volume and pressurised environment where customers are often under a high degree of personal and/or financial stress.
Key responsibilities:
- Process Housing Benefit, Council Tax Support claims and deal with customers on the phone.
- Use Council systems; NEC and NECDM along with CX for the phones
- Ensure that any suspicions of irregular or fraudulent applications for benefits, discounts and exemptions are referred for further investigation.
- Notify claimants of decisions and ensure correct recording for audit and subsidy purposes.
- Responsible for ensuring your own workload is managed effectively and that data is input accurately to produce the correct benefit entitlement and maximise Housing Benefit Subsidy due to the Councils.
- We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.
Thank you for your interest in working with us.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Job Ref: 5308889
Anticipated Length of Assignment:Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.
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Housing Benefit Officer in Totnes employer: Triumph Consultants Ltd
Triumph Consultants is an exceptional employer, offering a dynamic work environment in the heart of Greenwich. With a strong focus on community engagement and housing development, employees benefit from meaningful projects that directly impact local residents. The company fosters a collaborative culture, providing ample opportunities for professional growth and development while ensuring a supportive atmosphere for all team members.
