At a Glance
- Tasks: Assess housing applications and manage allocations to support vulnerable households.
- Company: Join a dedicated team in social housing, making a difference in the community.
- Benefits: Competitive pay, supportive work environment, and opportunities for professional growth.
- Other info: Dynamic role with a focus on teamwork and community engagement.
- Why this job: Make a real impact by helping people find homes and improve their lives.
- Qualifications: Experience in housing assessments and strong communication skills required.
The predicted salary is between 40000 - 45000 € per year.
This opening assignment is for 4 months.
Location: Wembley HA9 0FJ
Basic DBS is required. Must have full driving license and access to a car. Office based role.
Summary of what the candidate must have to apply:
- Experience assessing Housing Waiting List applications
- Good working knowledge of housing legislation, including Housing Act 1985, Housing Act 1996 Part VI, Localism Act 2011 and Homelessness Reduction Act 2017
- Experience advising customers, including vulnerable households
- Experience working with internal teams and external agencies
- Strong written and verbal communication skills
- Ability to manage a busy caseload and meet deadlines
- IT literate, including databases and case management systems
The role:
You will investigate and assess households applying for social housing, decide priority and banding, and manage applications in line with legislation and council policy. You will also support the choice-based lettings service, help allocate properties, respond to customer enquiries, and contribute to reducing void periods and making best use of housing stock.
Key accountabilities:
- Assess housing applications under relevant legislation and council policy
- Verify applications, carry out enquiries and home visits where needed
- Determine priority, banding and eligibility, and issue decision letters
- Support the administration of the choice-based lettings system
- Advertise available properties and manage bidding activity
- Make nominations and allocations within agreed timescales
- Provide advice on offers and the consequences of refusals
- Liaise with internal departments, housing providers and partner agencies
- Handle enquiries, complaints and correspondence from residents and representatives
- Identify potential fraud or misrepresentation and elevate appropriately
- Maintain accurate records across relevant IT systems including LOCATA
- Manage a varied caseload and provide updates and performance information as required
Requirements/key criteria:
- Good standard of literacy and numeracy
- Knowledge of social housing supply and demand issues in an inner London authority
- Knowledge of lettings, allocations and choice-based lettings systems
- Understanding of housing need and homelessness issues in the borough
- Experience of customer‑facing work with vulnerable groups
- Experience of joint working with internal and external partners
- Ability to communicate clearly in writing and in person
- Ability to prioritise a diverse workload in a pressurised environment
- Able to interpret policy and apply legislation correctly
- Able to work independently and as part of a team
- Strong problem‑solving and negotiation skills
- Comfortable using word processing, spreadsheets, databases and email systems
- Commitment to equality, diversity and high standards of customer service
How to Apply:
Quote the Job Title and Reference Number in your application. Submit your CV in Word format. Applications are reviewed on a rolling basis—early submission is recommended.
Social Housing Assessment and Lettings Officer employer: Triumph Consultants Ltd
As a Social Housing Assessment and Lettings Officer in Wembley, you will join a dedicated team committed to making a positive impact on the community. Our organisation fosters a supportive work culture that values diversity and inclusion, offering opportunities for professional growth and development. With a focus on collaboration and customer service, we provide our employees with the tools and resources needed to excel in their roles while contributing to the well-being of vulnerable households in the borough.
StudySmarter Expert Advice🤫
We think this is how you could land Social Housing Assessment and Lettings Officer
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job opening that’s perfect for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of housing legislation. Make sure you can discuss the Housing Act 1985 and other relevant laws confidently. This will show employers that you’re not just a candidate, but a knowledgeable asset.
✨Tip Number 3
Practice your communication skills! Since this role involves advising customers and liaising with various agencies, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. Get your CV in early and stand out from the crowd!
We think you need these skills to ace Social Housing Assessment and Lettings Officer
Some tips for your application 🫡
Get Your CV Spot On:Make sure your CV is tailored to the Social Housing Assessment and Lettings Officer role. Highlight your experience with housing legislation and customer-facing work, as these are key for us.
Quote the Job Title and Reference Number:When you apply, don’t forget to mention the job title and reference number in your application. It helps us keep track of your application and shows you’re paying attention!
Show Off Your Communication Skills:Since strong written communication is a must, make sure your application is clear and concise. Use proper grammar and structure to demonstrate your ability to communicate effectively, just like you would in the role.
Apply Early!:We review applications on a rolling basis, so the sooner you get your application in, the better! Don’t wait until the last minute—get it done and dusted through our website.
How to prepare for a job interview at Triumph Consultants Ltd
✨Know Your Legislation
Brush up on the key housing legislation mentioned in the job description, like the Housing Act 1985 and the Homelessness Reduction Act 2017. Being able to discuss these laws confidently will show that you understand the framework within which you'll be working.
✨Showcase Your Customer Service Skills
Prepare examples of how you've successfully advised customers, especially vulnerable households. Highlight your experience in handling enquiries and complaints, as this role requires strong communication skills and empathy.
✨Demonstrate Your IT Proficiency
Familiarise yourself with case management systems and databases relevant to social housing. Be ready to discuss your experience with these tools, as being IT literate is crucial for managing applications and maintaining accurate records.
✨Prepare for Scenario Questions
Think about potential scenarios you might face in this role, such as managing a busy caseload or dealing with a difficult customer. Practising your responses will help you articulate your problem-solving and negotiation skills during the interview.
