At a Glance
- Tasks: Lead and manage the Technology Services Service Desk for top-notch customer support.
- Company: Join Triumph Consultants, a dynamic team focused on technology solutions.
- Benefits: Enjoy hybrid working, competitive pay, and opportunities for professional growth.
- Other info: 7-month contract with potential for career advancement in a collaborative environment.
- Why this job: Make a real difference in service delivery while developing your leadership skills.
- Qualifications: Proven experience in managing IT support teams and strong leadership abilities.
The predicted salary is between 37800 - 46200 £ per year.
Triumph Consultants are looking for a Service Desk Manager to lead the day-to-day operation of the Technology Services Service Desk function across L1, L2 and L3 support teams.
Contract is for 7 months in Chichester.
Hybrid working once training is complete Key requirements: Significant experience managing Service Desk, IT Operations or Technical Support teams in a customer-facing environment.
Strong leadership, people management and service management skills.
Experience managing service performance, workforce planning, incident management, service requests and knowledge management within an ITIL-based environment.
Experience using ITSM platforms such as Halo, Service Now, Ivanti or equivalent.
Key responsibilities Lead the day-to-day operation of the Technology Services Service Desk function across L1, L2 and L3 support teams.
Accountable for service quality, customer experience, workforce planning, rota management, service performance, incident management, service request management and knowledge management.
Work collaboratively with technical teams, resolver groups and third-party suppliers to ensure effective service delivery and continual service improvement.
Support major incident response, operational governance and performance reporting.
We will also add your details t...
Service Desk Manager employer: Triumph Consultants Ltd
As an ICT Test & Release Manager in Liverpool, you will join a dynamic team that values innovation and collaboration, ensuring the successful delivery of critical IT systems. The company fosters a supportive work culture with a strong emphasis on employee growth, offering opportunities for professional development and training in cutting-edge technologies. With a commitment to work-life balance and a vibrant local community, this role provides a meaningful and rewarding career path in a forward-thinking environment.
