Senior Reporting Specialist

Role: Senior Reporting Specialist
Job Ref: QAD 3272 /0703
Pay Rate: Competitive Market Rate
Hours per week: 37 hours
Contract Length: 12 months
Location: London – hybrid working

The Reporting Analyst is responsible for delivering high-quality governance, operational, and ad-hoc reports through effective data collection, analysis, and the creation of clear and actionable Management Information. This role involves engaging with stakeholders to understand their reporting needs and developing new reports and dashboards accordingly.

Key Responsibilities:

• Manage the generation of reports using data provided externally and internally and develop supporting processes in line with other internal processes.
• Manage stakeholder engagement ensuring their reporting and information needs are met by creating new reports and dashboards as agreed, meeting any ad-hoc information requests.
• Review and quality check automated reports, identify any risks and issues and raise appropriately.
• Conduct trend analysis on performance to proactively identify problems and areas for improvements to both behaviour and service, and ensure they are driven through to completion.

Key Requirements:

• Proactive in gathering, evaluating and analysing information and evidence from a range of sources to support strategic change.
• Have an open-minded, scientific, sceptical approach to determining causes of failures and poor performance.
• Ability to seamlessly integrate with existing 3rd-party supplier relationships.
• Effective in gathering reporting requirements and communicating outcomes to technical and non-technical users.
• A high degree of familiarity and knowledge of MS Excel and the Office suite, including Power BI (at least lower intermediate level).
• A working knowledge of reporting functionality within ServiceNow, including basic knowledge of the Performance Analytics module.
• A high-level understanding of operational processes such as ITIL and modern digital support teams.
• Familiarity with Agile methodology.
• Understanding of organisational change and business process change (desirable).

#J-18808-Ljbffr