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For Companies At a Glance
- Tasks: Deliver top-notch customer service and support housing management tasks.
- Company: Join a community-focused organisation dedicated to improving residents' lives.
- Benefits: Competitive pay, supportive work environment, and opportunities for personal growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: GCSEs in English and Maths, strong customer service, and admin skills required.
- Other info: Fast-paced role with potential for career advancement and professional development.
Overview
Job Title: Resident Services Officer
Ref: K&C 5275218 and 5275219
Pay rate: £17.73 per hour PAYE
Role length: Anticipated 6 months
Working arrangements: Office based
The role
We are looking for a Resident Services Officer to deliver a high-quality, customer-focused Neighbourhood Management Service, acting as a first point of contact for residents through face-to-face, telephone, and digital communication. The role ensures seamless, empathetic service and supports core housing functions such as tenancy management, tenancy visits, mutual exchanges, and Right to Buy applications, in line with the Council’s values.
Key responsibilities
- Provide a professional front-line service at housing receptions, addressing resident enquiries and triaging to appropriate teams
- Handle and allocate incoming correspondence, emails, and CRM tasks across Housing Management services
- Coordinate key tenancy processes, including sign-ups, mutual exchanges, Right to Buy applications, tenancy visits, and introductory tenancy completions
- Support complaint handling and Member Enquiries by assigning and tracking responses
- Assist with post-tenancy tasks such as producing welcome packs, managing estate inspections, and monitoring fire safety actions in collaboration with Estate Services
- Maintain accurate neighbourhood patch contact lists, housing data, and support departmental performance by monitoring deadlines and escalating delays
- Support meetings through minute-taking and administrative preparation
- Provide operational support for projects, staff onboarding, training, and equipment provisioning
- Manage estate parking records, assist with fob system programming, and respond to related resident queries
- Oversee and process payments, parking enquiries, and ensure up-to-date information is accessible at reception and on estate noticeboards
- Provide support to residents accessing services in person
- Ensure compliance with relevant policies, statutory deadlines, and service standards
What the client is looking for
- GCSE pass in English and Math or equivalent qualification
- Excellent customer service skills and the ability to deal with resident queries
- Administrative and reception experience
- Ability to maintain confidentiality
- Ability to meet deadlines in a fast-paced, high-pressure environment
- Ability to support and maintain administration processes and systems
- Excellent verbal and written communication skills and the ability to work with people at all levels
- Experience in minute taking
How to Apply
Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.
We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
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Resident Services Officer 5275218 and 5275219 employer: Triumph Consultants Ltd
Contact Detail:
Triumph Consultants Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Services Officer 5275218 and 5275219
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it relates to the Resident Services Officer role.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you’re dressed professionally for your interview. It shows respect for the role and the people you’ll be meeting.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Resident Services Officer 5275218 and 5275219
Some tips for your application 🫡
Get Your CV Spot On: Make sure your CV is tailored to the Resident Services Officer role. Highlight your customer service skills and any relevant experience in administration or reception work. Remember, we want to see how you can bring value to our team!
Quote the Job Title and Reference Number: Don’t forget to include the job title and reference number in your application. It’s super important for us to match your CV to the right role, so make it easy for us by following this step!
Keep It Professional but Personal: While we love a professional tone, don’t be afraid to let your personality shine through. Show us why you’re passionate about providing excellent service to residents and how you can contribute to our neighbourhood management goals.
Apply Early!: We review applications on a rolling basis, so the sooner you apply, the better! Head over to our website and get your application in early to increase your chances of being shortlisted.
How to prepare for a job interview at Triumph Consultants Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Resident Services Officer. Familiarise yourself with key tasks like handling resident enquiries and managing tenancy processes. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you've successfully dealt with resident queries or complaints. Highlight your ability to remain calm under pressure and how you’ve gone the extra mile for customers.
✨Practice Your Communication Skills
As communication is key in this position, practice articulating your thoughts clearly and confidently. You might want to rehearse common interview questions with a friend or in front of a mirror. This will help you feel more at ease during the actual interview.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the team, the council's values, or the challenges they face. This shows your enthusiasm for the role and helps you assess if it's the right fit for you.
