At a Glance
- Tasks: Engage with individuals face-to-face, providing support and clear information in a secure environment.
- Company: Join a dynamic team focused on making a difference in people's lives.
- Benefits: Attractive PAYE day rate, flexible holiday pay, and potential for contract extension.
- Other info: Full-time, office-based role with opportunities for personal growth and development.
- Why this job: Every day is unique, offering new challenges and the chance to build meaningful relationships.
- Qualifications: Strong communication skills, resilience, and ability to handle challenging situations.
The predicted salary is between 18900 - 23100 £ per year.
Pay Rate: Attractive PAYE day rate, with flexible holiday pay
In scope Hours: 37 hours per week
Length of Contract: 6 months
Location: Kidlington Oxford
Working Arrangements: 100% office based
Working Pattern: This role requires you to be flexible. Successful candidates will need to be able to attend for early and late shifts. On weekdays, the early shifts are 08.00 to 15.24 and late shifts are 13.36 to 21.00. On weekends and public holidays (excluding Christmas Day and New Years Day), the early shifts are 09.00 to 16.24 and late shifts are 09.36 to 17.00. Candidates are required to be available for all scheduled shifts and will not have the option to select specific shifts. Shifts are on a pattern between 7am and 8pm Monday to Friday, and 9am and 5pm Saturdays and Sundays. 1 in 3 weekend working both Saturday and Sunday expected.
We are seeking confident, resilient and people-focused Detention Engagement Officers to provide face-to-face support and engagement in a secure working environment. This is a varied and rewarding role where you will build professional relationships, provide clear information, support individuals to understand their case and ensure important updates and documentation are communicated accurately and on time.
Key Responsibilities:
- Conduct face-to-face engagements, inductions and assessments
- Provide clear information and discuss options and consequences of non-compliance
- Identify and appropriately manage vulnerability indicators
- Maintain regular communication with casework teams and external service providers
- Manage a portfolio of individuals and provide case updates
- Accurately record interactions and information on IT systems
- Provide timely feedback and elevate concerns appropriately
- Contribute to reports, inbox management, telephone enquiries and general administration
Excellent verbal and written communication skills
Confident handling challenging or testing situations
Resilient, calm and professional approach
Strong leadership potential and sound judgement
Flexible, adaptable and solution-focused
Good IT skills, including Microsoft Word, Outlook and Excel
Ability to build trust and communicate effectively with a diverse range of people
Non-Negotiable:
- Full-time only
- 100% office-based
- Personal Safety Training Level 2 / SPEAR training required
- Comfortable working in a secure environment
- Role can be physically demanding, with significant time spent on your feet and moving around
If you are confident, resilient and motivated by a people-facing role where every day brings new challenges, we want to hear from you.
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Read more employer: Triumph Consultants Ltd
Triumph Consultants is an exceptional employer, offering a dynamic work environment in the heart of Greenwich. With a strong focus on community engagement and housing development, employees benefit from meaningful projects that directly impact local residents. The company fosters a collaborative culture, providing ample opportunities for professional growth and development while ensuring a supportive atmosphere for all team members.
StudySmarter Expert Advice🤫
We think this is how you could land Read more
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Triumph Consultants Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Triumph Consultants Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Read more
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Triumph Consultants Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Triumph Consultants Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Triumph Consultants Ltd!
How to prepare for a job interview at Triumph Consultants Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
