Triumph Consultants are looking for a Senior IT Service Desk Support Officer to provide 1st/2nd line support for all Council IT systems and to supervise the Service Desk function. Contract is for 19 months in North Warwickshire.
Senior IT Service Desk Support Officer
Pay Rate: £19.47 per hour PAYE
Location: Atherstone, Warwickshire, CV9 1DE
Hybrid Working
Key requirements:
Familiar with a hybrid Microsoft environment, including Active Directory, Entra ID, Microsoft 365, Teams and SharePoint
High level of understanding around Cyber Security and support implementation and maintenance of IT policies and procedures to achieve and maintain compliance.
Advanced knowledge of Windows, Active directory and the Councils Microsoft Tenancy including management of groups permissions and security
Previous experience of working on a Service or an IT Support environment, preferably with the Local Government
Key responsibilities:
Have an understanding of all Council systems aiding in the diagnosis of any issues and carry out administrator functions for Exchange, Backup and most Council systems.
To assist the Technical Support Manager in managing the councils IT infrastructure including the systems, network, servers, external connectivity, including PSN. This will include working with consultants and external technical auditors.
To provide resources to ensure that the BACS transmissions are processed and approved (for Corporate Services as a backup to other depts).
Supervision of a small team including staff appraisals, reviews and development and training.
Support and police staff in the use of data ensuring GDPR principles are adhered to. If a non-compliance or breach takes place, they would be expected to take the necessary action to limit any breach and to report it.
North Warwickshire 5304314
Job Ref: 5304314
Anticipated Length of Assignment:Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.
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Read more employer: Triumph Consultants Ltd
Triumph Consultants is an exceptional employer, offering a dynamic work environment in the heart of Greenwich. With a strong focus on community engagement and housing development, employees benefit from meaningful projects that directly impact local residents. The company fosters a collaborative culture, providing ample opportunities for professional growth and development while ensuring a supportive atmosphere for all team members.
