We are currently recruiting for Endpoint Support Engineers (Band 5) to join a Healthcare Digital Services team, providing second-line technical support across Norfolk and Suffolk.
Location: Norwich, Coverage: Norfolk & Suffolk, Hours: Monday–Friday, 37.5 hours per week, Start: ASAP, Contract: 3 months, Role: Endpoint Support Engineer, Band: 5
Important Requirement
Candidates must hold a full UK driving licence and have access to a vehicle, as the role involves travelling between Trust site
The Role
You will provide second-line IT support to clinical and corporate users, resolving technical incidents and supporting the maintenance, deployment and improvement of IT hardware and software.
Key responsibilities include
- Providing second-line technical support remotely and on-site.
- Diagnosing and resolving hardware and software incidents.
- Installing, configuring and maintaining desktops, laptops, peripherals and telephones.
- Supporting Windows 11, Microsoft 365 and Citrix environments.
- Managing Active Directory users, computers and security groups.
- Using remote support tools to investigate and resolve technical issues.
- Managing IT incidents and requests through the Service Desk system.
- Supporting hardware refreshes, equipment rollouts, moves and changes.
- Maintaining endpoint asset records and supporting antivirus/security systems.
- Liaising with third-party suppliers when required.
- Escalating incidents appropriately and working within agreed SLAs.
- Providing excellent customer service to clinical and corporate users.
The successful candidate will have
- Experience providing second-line desktop/endpoint support.
- Strong knowledge of Active Directory and Microsoft Windows 11.
- Experience with Microsoft 365 and Citrix.
- Knowledge of endpoint hardware, software and peripherals.
- Experience working within a customer-focused IT environment.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
- Microsoft certification, ITIL Foundation or equivalent knowledge/experience.
- A proactive, professional and calm approach to technical support.
- Heathcare/public-sector IT experience and knowledge of ITIL environments would be advantageous.
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