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For Companies At a Glance
- Tasks: Engage with communities, manage tenancies, and solve local issues creatively.
- Company: Join a dynamic team focused on creating vibrant neighbourhoods.
- Benefits: Competitive pay, hybrid work, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while exploring diverse communities.
- Qualifications: Customer service experience and a passion for community engagement.
- Other info: Enjoy a varied role with potential for long-term opportunities.
Overview
Job Title: Neighbourhood Response Officer – East / Mid / West
Reference: 000A 6853 / 1
Salary: ÂŁ18.43 PAYE per hour
Hours: 36 hours per week
Role length: until March 2026
Job type: Interim
Location: Oxfordshire, East Midlands (covering an 80-mile patch with some wider travel)
Contract Type: Hybrid
A vehicle to support extensive travel is essential.
What the client is looking for
We’re looking for a confident, customer-focused Neighbourhood Response Officer to join our East Midlands team. This is a front-line, community-based role where you’ll be out in neighbourhoods and people’s homes every day, helping to create safe, secure and attractive places to live. Extensive travel is required, so a full driving licence and access to a vehicle are essential.
The role
Managing a varied patch across Oxfordshire and beyond, ensuring tenancy and estate management is delivered to the highest standard. Visiting customers for sign-ups, welfare checks, and investigating anti-social behaviour (ASB) or tenancy breaches. Working collaboratively with colleagues and external partners to find positive solutions to complex cases and continuously improve our services. Acting as the face of Clarion, ensuring our communities reflect our vision: vibrant, diverse, and stable neighbourhoods where people want to live.
Key Responsibilities
- A confident, resilient problem-solver with a positive mindset and a passion for working with people in the community.
- Strong customer service and housing management experience, with the ability to hit the ground running and work both independently and as part of a team.
- Excellent organisational skills, with the ability to plan, prioritise, and work to targets while following policies and procedures.
- Someone who thrives on variety and is proactive and creative in finding solutions.
- A sound understanding of housing management is highly beneficial, but we also welcome applications from those with strong transferable skills and the drive to learn.
Apply today and help us create neighbourhoods’ people are proud to call home.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Job Ref: 000A 6853 / 1
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.
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Neighbourhood Response Officer employer: Triumph Consultants Ltd
Contact Detail:
Triumph Consultants Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Response Officer
✨Tip Number 1
Get to know the community! Before your interview, spend some time researching the neighbourhoods you'll be working in. Understanding local issues and community dynamics will show that you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your problem-solving skills! Think of real-life examples where you've tackled challenges or resolved conflicts. Being able to share these stories during your interview will highlight your resilience and customer-focused approach.
✨Tip Number 3
Network like a pro! Connect with current or former Neighbourhood Response Officers on LinkedIn or local community groups. They can provide insider tips and might even give you a heads-up about what the team is really looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team and making a difference in the community.
We think you need these skills to ace Neighbourhood Response Officer
Some tips for your application 🫡
Be Clear and Concise: When writing your application, make sure to get straight to the point. We want to see your skills and experience shine through without any fluff. Keep it clear and concise so we can easily see why you’d be a great fit for the Neighbourhood Response Officer role.
Tailor Your CV: Don’t just send out the same CV for every job. Take a moment to tailor your CV to highlight your customer service and housing management experience. We love seeing how your unique skills align with what we’re looking for in this role!
Show Your Passion: Let your enthusiasm for community work come through in your application. We’re looking for someone who’s not just qualified but also genuinely passionate about creating vibrant neighbourhoods. Share examples of how you’ve made a difference in your previous roles!
Follow the Application Instructions: Make sure to include the Job Title and Vacancy Reference No. in your application. It’s super important for us to match your CV to the right role. Plus, applying through our website is the best way to ensure your application gets seen by the right people!
How to prepare for a job interview at Triumph Consultants Ltd
✨Know Your Patch
Familiarise yourself with the areas you'll be covering. Research the neighbourhoods in Oxfordshire and the East Midlands, and understand the specific challenges they face. This will show your potential employer that you're proactive and genuinely interested in making a difference.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer interactions, especially in challenging situations. Highlight your ability to resolve issues and create positive outcomes, as this role is all about being customer-focused.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to think on your feet or come up with creative solutions. Be ready to discuss how you approach complex cases and collaborate with others to find effective resolutions, as this is key for a Neighbourhood Response Officer.
✨Be Organised and Target-Driven
Prepare to discuss how you manage your time and prioritise tasks. Share strategies you've used to stay organised, especially when dealing with multiple responsibilities. This will reassure the interviewers that you can handle the demands of the role effectively.
