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- Tasks: Assess housing applications and support the lettings process to help vulnerable households.
- Company: Join a dedicated team in social housing, making a difference in your community.
- Benefits: Competitive pay, supportive work environment, and opportunities for professional growth.
- Other info: Dynamic role with a focus on teamwork and community support.
- Why this job: Make a real impact by helping people find homes and navigate housing challenges.
- Qualifications: Experience in housing assessments and strong communication skills are essential.
The predicted salary is between 40000 - 40000 £ per year.
This opening assignment is for 4 months.
Location: Wembley HA9 0FJ
Basic DBS is required. Must have full driving license and access to a car. Office based role.
Summary of what the candidate must have to apply:
- Experience assessing Housing Waiting List applications
- Good working knowledge of housing legislation, including Housing Act 1985, Housing Act 1996 Part VI, Localism Act 2011 and Homelessness Reduction Act 2017
- Experience advising customers, including vulnerable households
- Experience working with internal teams and external agencies
- Strong written and verbal communication skills
- Ability to manage a busy caseload and meet deadlines
- IT literate, including databases and case management systems
The role:
You will investigate and assess households applying for social housing, decide priority and banding, and manage applications in line with legislation and council policy. You will also support the choice-based lettings service, help allocate properties, respond to customer enquiries, and contribute to reducing void periods and making best use of housing stock.
Key accountabilities:
- Assess housing applications under relevant legislation and council policy
- Verify applications, carry out enquiries and home visits where needed
- Determine priority, banding and eligibility, and issue decision letters
- Support the administration of the choice-based lettings system
- Advertise available properties and manage bidding activity
- Make nominations and allocations within agreed timescales
- Provide advice on offers and the consequences of refusals
- Liaise with internal departments, housing providers and partner agencies
- Handle enquiries, complaints and correspondence from residents and representatives
- Identify potential fraud or misrepresentation and elevate appropriately
- Maintain accurate records across relevant IT systems including LOCATA
- Manage a varied caseload and provide updates and performance information as required
Requirements/key criteria:
- Good standard of literacy and numeracy
- Knowledge of social housing supply and demand issues in an inner London authority
- Knowledge of lettings, allocations and choice-based lettings systems
- Understanding of housing need and homelessness issues in the borough
- Experience of customer‑facing work with vulnerable groups
- Experience of joint working with internal and external partners
- Ability to communicate clearly in writing and in person
- Ability to prioritise a diverse workload in a pressurised environment
- Able to interpret policy and apply legislation correctly
- Able to work independently and as part of a team
- Strong problem‑solving and negotiation skills
- Comfortable using word processing, spreadsheets, databases and email systems
- Commitment to equality, diversity and high standards of customer service
How to Apply:
Quote the Job Title and Reference Number in your application. Submit your CV in Word format. Applications are reviewed on a rolling basis—early submission is recommended.
Social Housing Assessment and Lettings Officer in London employer: Triumph Consultants Ltd
Contact Detail:
Triumph Consultants Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Social Housing Assessment and Lettings Officer in London
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of housing legislation and current issues in social housing. We recommend practising common interview questions and scenarios related to assessing applications and managing caseloads.
✨Tip Number 3
Showcase your customer service skills! Be ready to share examples of how you've helped vulnerable households or resolved complaints. This will demonstrate your ability to handle the diverse needs of residents effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, keep an eye on our job listings for similar roles that might pop up while you're searching.
We think you need these skills to ace Social Housing Assessment and Lettings Officer in London
Some tips for your application 🫡
Get Your CV Spot On: Make sure your CV is tailored to the Social Housing Assessment and Lettings Officer role. Highlight your experience with housing legislation and customer-facing work, as these are key for us. Remember, we want to see how you can bring value to our team!
Quote the Job Title and Reference Number: When applying, don’t forget to include the job title and reference number in your application. This helps us sort through applications quickly and ensures yours gets the attention it deserves. It’s a small detail that makes a big difference!
Show Off Your Communication Skills: Since strong written communication is crucial for this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from showcasing your ability to interpret policy and apply legislation correctly. We love a well-written application!
Apply Early Through Our Website: We review applications on a rolling basis, so the sooner you apply, the better! Head over to our website to submit your application. We’re excited to see what you bring to the table, so don’t wait too long!
How to prepare for a job interview at Triumph Consultants Ltd
✨Know Your Legislation
Brush up on the key housing legislation mentioned in the job description, like the Housing Act 1985 and the Homelessness Reduction Act 2017. Being able to discuss these laws confidently will show that you understand the framework within which you'll be working.
✨Showcase Your Customer Service Skills
Prepare examples of how you've successfully advised customers, especially vulnerable households. Highlight your experience in handling enquiries and complaints, as this role requires strong communication skills and a commitment to high standards of customer service.
✨Demonstrate Your IT Proficiency
Familiarise yourself with case management systems and databases, particularly LOCATA if possible. Be ready to discuss how you've used technology in previous roles to manage caseloads and maintain accurate records.
✨Prepare for Scenario Questions
Think about potential scenarios you might face in this role, such as managing a busy caseload or dealing with a difficult customer. Practising your responses will help you articulate your problem-solving and negotiation skills during the interview.