At a Glance
- Tasks: Support housing management, ensuring smooth tenancy and property turnaround.
- Company: Join a dedicated team in Huddersfield focused on community support.
- Benefits: Competitive pay, hybrid working, and opportunities for professional growth.
- Other info: Dynamic role with a focus on teamwork and community engagement.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: GCSE English and Maths or equivalent; relevant housing qualifications preferred.
The predicted salary is between 17.85 - 17.85 £ per hour.
Pay Rate: £17.85 per hour PAYE
Hours per week: 37, Monday – Friday, 09:00 - 17:00
Role Length: 3 months
Location: Huddersfield, West Yorkshire, HD1 2NE
Hybrid working
Enhanced DBS required for this role
What's involved with this role
As a Housing Officer you will support the designated Housing Manager/Services Manager to deliver the operational duties of the business area. The Housing Officer will deliver a customer focused holistic housing management service, which ensures income collection, efficient turnaround of properties, appropriate letting and subsequent tenancy management. They will provide early help to customers, by being accessible and working with customers to reach positive outcomes to sustain their tenancy.
Qualifications
- GCSE English and Maths at Grade 4 (C) or above. Alternatively, candidates must provide demonstrable evidence of literacy and numeracy skills at this level. Where formal evidence is unavailable, a skills assessment may be conducted at the recruiting manager's discretion
- Fire Safety – CIH Level 3
- Housing Management - CIH Level 3
- Income Collection - CIH Level 3
- Money Advice – Institute of Money Advisers (IMA) Certificate in Money Advice Practise qualification
- Level 3 qualification in Careers, Information, Advice and Guidance (CIAG) or in Community Development
- Or a willingness to work towards the above role specific qualification depending on the role.
Skills & Experience required
- Demonstrate a proven track record of delivering targets and goals within operational plans
- Previous experience of data input and maintenance of databases and/or Contact Management Systems
- Ability to understand the importance of budgetary control and proactively manage any delegated individual budgets
- Ability to work effectively as part of a team coupled with the ability to work independently to achieve results
Key Responsibilities
- Provide a robust housing management service including income collection, efficient turnaround of properties, appropriate letting and subsequent tenancy and leaseholder management in line with current legislation.
- Work in partnership with partners and other professionals to deliver effective services and positive outcomes for tenants and communities.
- Promote resident engagement and empowerment and promote and develop partnership working.
- Work with tenants and customers using a problem solving and flexible approach in undertaking day-to-day duties in order to achieve positive outcomes and utilising mediation skills when dealing with difficult problems.
- Work collaboratively with Housing Manager/Services Manager and other Housing Officers to monitor, analyse and deliver improvements across all relevant performance indicator areas in order to increase customer satisfaction.
- Prepare professional and clearly written communications to colleagues, partners, and customers.
Housing Officer in Huddersfield employer: Triumph Consultants Ltd
As a Housing Officer in Huddersfield, you will join a supportive and dynamic team dedicated to delivering exceptional housing management services. Our company fosters a collaborative work culture that prioritises employee development, offering opportunities for training and qualifications in housing management and money advice. With a focus on customer engagement and community empowerment, we provide a meaningful work environment where your contributions directly impact the lives of tenants and the wider community.
