Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage HR helpdesk operations and resolve internal service requests efficiently.
- Company: Join a dynamic team focused on enhancing HR services for the Council.
- Benefits: Enjoy hybrid working options and potential for permanent placement after 2 months.
- Why this job: Gain valuable experience in HR support while making a real impact on user satisfaction.
- Qualifications: Must have HR helpdesk experience and a customer-centric approach to problem-solving.
- Other info: UK-based applicants only; commute must be under 1 hour.
The predicted salary is between 30000 - 42000 £ per year.
HR Systems Helpdesk Officer K&C 5263067 Hybrid working
Please do not apply for this role unless your CV meets the following general requirements, listed below:
- You must be UK based and have the right to work in the UK.
- For office based and hybrid roles, your commute to the place of work must be less than 1 hour.
- This is a temporary role, initially 2 months, with potential to go permanent.
Key Requirements:
- An understanding of the role of a Helpdesk operation in an HR environment, and its use in the maintenance of people and organisation structure information.
- A good understanding of service request ticketing systems, workflows and notifications, and how online supporting information for service users can be used to reduce the volume of incoming enquiries and promote self-service.
- Experience of providing a customer-centric approach to resolve enquiries and finding solutions while effectively managing service demands, pressures, and tight deadlines.
- Experience of a HR support desk.
We are seeking candidates to manage the end-to-end workflow of internal HR service requests from users of the Council’s HR system to successfully resolve issues raised, achieving high levels of customer satisfaction, and compliance with key Help Desk metrics and performance indicators.
Key Responsibilities:
- Undertake HR helpdesk operations, prioritising and processing requests efficiently.
- Ensure timely and client-focused resolution of enquiries, adhering to process timescales.
- Monitor request progress, follow up on delays, and support users in rerouting enquiries.
- Maintain clear documentation of enquiry resolution with user feedback.
- Assist users with completing required online forms.
- Collaborate with HR and Finance to channel enquiries effectively.
- Analyse helpdesk performance metrics ratings and other feedback from service users to identify areas where practices can be improved.
- Access and update HR data in Oracle to resolve pay, leave, and absence-related queries.
- Perform basic calculations and data inputs to support enquiry resolution.
#J-18808-Ljbffr
HR Systems Helpdesk Officer employer: Triumph Consultants Ltd
Contact Detail:
Triumph Consultants Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Systems Helpdesk Officer
✨Tip Number 1
Familiarize yourself with common HR helpdesk operations and ticketing systems. Understanding how these systems work will not only help you in the role but also show us that you're proactive and knowledgeable during the interview.
✨Tip Number 2
Highlight any previous experience you have in customer service or HR support roles. Be ready to discuss specific examples of how you've successfully resolved enquiries and managed service demands under pressure.
✨Tip Number 3
Prepare to demonstrate your ability to analyze performance metrics. We value candidates who can identify areas for improvement, so think of instances where you've used data to enhance service delivery.
✨Tip Number 4
Show your understanding of self-service solutions in HR. Discuss how you can promote these tools to reduce incoming enquiries, which aligns with our goal of improving efficiency in the helpdesk operation.
We think you need these skills to ace HR Systems Helpdesk Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with HR helpdesk operations and customer service. Emphasize any relevant skills related to service request ticketing systems and your ability to manage tight deadlines.
Craft a Strong Cover Letter: In your cover letter, explain why you are interested in the HR Systems Helpdesk Officer role. Mention specific experiences that demonstrate your understanding of HR environments and your customer-centric approach.
Highlight Relevant Experience: Clearly outline your previous experience in HR support desks or similar roles. Provide examples of how you've successfully resolved enquiries and improved service delivery in past positions.
Showcase Your Problem-Solving Skills: Include examples in your application that showcase your ability to analyze issues and find effective solutions. This will demonstrate your capability to handle the demands of the role and maintain high levels of customer satisfaction.
How to prepare for a job interview at Triumph Consultants Ltd
✨Understand the Helpdesk Role
Make sure you have a solid grasp of what a Helpdesk operation entails in an HR environment. Be prepared to discuss how you can maintain people and organization structure information effectively.
✨Familiarize Yourself with Ticketing Systems
Show your understanding of service request ticketing systems and workflows. Be ready to explain how online supporting information can help reduce incoming enquiries and promote self-service for users.
✨Customer-Centric Approach
Highlight your experience in providing a customer-centric approach. Prepare examples of how you've resolved enquiries while managing service demands and tight deadlines, ensuring high levels of customer satisfaction.
✨Data Management Skills
Be ready to discuss your experience with accessing and updating HR data, particularly in Oracle. Mention any relevant experience with calculations and data inputs that support enquiry resolution.
