Triumph Consultants are looking for a Housing Complaints Resolution Manager to lead and continuously improve complaint handling arrangements across Housing Services.Contract is for 7 months in Guildford GU2 4BB.
Housing Complaints Resolution Manager
Hours per week: 37 hrs Monday – Friday, normal working hours
Location: Guildford GU2 4BB
Hybrid 2 days in office
Key requirements:
Significant experience of managing complaints, investigations or customer feedback within housing, local government or a regulated environment
Experience of handling complex Stage 1 and Stage 2 Complaints
Experience of analysing performance data and service improvement
Experience of developing policies and procedures
Strong Microsoft Excel, performance reporting skills and report writing skills
Excellent stakeholder management and influencing skills
Key responsibilities
Lead and oversee the effective management of Stage 1 Complaints, Stage 2 Complaints and Members' Enquiries across Housing Services
Monitor performance against response timescales
Ensure all complaint actions, commitments and service recovery measures are delivered and tracked
Ensure responses are accurate, evidence-based, empathetic and compliant against standard
Support managers and service teams in investigating complaints
Reference: Job ref 5303860/ BH 7771
Job Ref: 5303860
Anticipated Length of Assignment:Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
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Read more in Guildford employer: Triumph Consultants Ltd
Triumph Consultants is an exceptional employer, offering a dynamic work environment in the heart of Greenwich. With a strong focus on community engagement and housing development, employees benefit from meaningful projects that directly impact local residents. The company fosters a collaborative culture, providing ample opportunities for professional growth and development while ensuring a supportive atmosphere for all team members.
