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- Tasks: Lead and manage the Service Desk, ensuring top-notch service delivery and compliance.
- Company: Join a dynamic team within the Constabulary focused on high-quality estates management.
- Benefits: Competitive pay rate of £333 per day and a 12-month contract.
- Why this job: Make a real impact in a leadership role while enhancing facilities management services.
- Qualifications: 5+ years in management and 10+ years in estates or facilities management required.
- Other info: Opportunity for professional growth in a complex, stakeholder-driven environment.
The predicted salary is between 80000 - 90000 £ per year.
Our Client is seeking an experienced and dynamic Interim Estates & Support Services Manager to support the delivery of high-quality estates and facilities management services within the Constabulary. Reporting to the Head of Estates and Support Services, you will play a key leadership role in setting direction for the Service Desk, ensuring statutory compliance, delivering value for money, and maintaining excellent service standards across the estate. This is a varied and impactful role, combining operational management, project delivery, contractor oversight, and strategic contribution to service planning.
Key Responsibilities
- Lead and manage the Service Desk, ensuring a responsive, efficient, and customer-focused service
- Oversee fault reporting systems, ensuring timely resolution and proactive issue management
- Manage contractor performance, working with procurement teams to develop and monitor KPIs and service standards
- Deliver capital projects and FM programmes, ensuring completion to time, cost, and quality expectations
- Develop and manage budgets, ensuring value for money and effective financial planning
- Ensure compliance with statutory regulations, policies, and health & safety requirements
- Maintain and enhance data management systems, supporting audit, benchmarking, and reporting requirements
- Oversee procurement processes, ensuring compliance with legislation and financial regulations
- Build strong relationships with internal stakeholders, external partners, and suppliers
- Act as system administrator and subject matter expert for Estates systems (including 3i)
- Support development and optimisation of Building Management Systems (BMS)
- Contribute to strategic planning and service improvement initiatives
- Attend and contribute to relevant strategic boards and leadership forums
About You
You will be a highly organised and analytical professional with strong leadership skills and a proven ability to deliver in a complex, stakeholder-driven environment.
Essential Requirements
- Minimum 5 years’ experience at management level within a public sector or similar environment
- At least 10 years’ experience in estates, property, or facilities management
- Demonstrable experience managing budgets, projects, and service delivery performance (KPIs/SLAs)
- Strong data analysis skills, including experience working with complex datasets and reporting
- Experience managing contractors and multi-disciplinary teams
- Excellent problem-solving, communication, and organisational skills
- Ability to work independently, make sound decisions, and manage risk effectively
- Educated to A-level standard (including Maths and English or equivalent)
- Ability to achieve NPPV Level 2 Full vetting clearance
Desirable
- PRINCE2 or MSP qualification
- RICS, IWFM, or equivalent professional qualification (or working towards)
- Experience in a policing or highly regulated environment
How to Apply
Quote the Job Title and Reference Number in your application. Submit your CV in Word format. Applications are reviewed on a rolling basis—early submission is recommended.
Interim Estates & Support Services Manager in Gloucester employer: Triumph Consultants Ltd
Contact Detail:
Triumph Consultants Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Interim Estates & Support Services Manager in Gloucester
✨Tip Number 1
Network like a pro! Reach out to your connections in the estates and facilities management sector. Attend industry events or webinars, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Think about how your experience aligns with their needs, especially in managing service delivery and compliance. Practise answering common interview questions, but also be ready to discuss specific projects you've led.
✨Tip Number 3
Showcase your leadership skills! During interviews, share examples of how you’ve successfully managed teams and projects. Highlight your ability to deliver results under pressure, especially in a public sector environment, as this will resonate with potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for talented individuals like you to join our team in making a difference in estates and support services.
We think you need these skills to ace Interim Estates & Support Services Manager in Gloucester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Interim Estates & Support Services Manager. Highlight your relevant experience in estates and facilities management, and don’t forget to mention any leadership roles you've held. We want to see how you can bring value to our team!
Showcase Your Skills: In your application, emphasise your strong data analysis skills and experience managing budgets and projects. Use specific examples to demonstrate how you've successfully delivered on KPIs and SLAs in previous roles. This will help us see your potential impact right away!
Follow the Application Instructions: Remember to quote the job title and reference number in your application. It’s a small detail but super important for us to keep track of your application. Also, submit your CV in Word format as requested—this helps us streamline the review process.
Apply Early!: We review applications on a rolling basis, so don’t wait until the last minute to apply! The sooner you get your application in, the better your chances are. Head over to our website and submit your application today—we can’t wait to hear from you!
How to prepare for a job interview at Triumph Consultants Ltd
✨Know Your Stuff
Make sure you’re well-versed in the key responsibilities of the Interim Estates & Support Services Manager role. Brush up on your knowledge of estates and facilities management, especially around service delivery performance, compliance, and budget management. This will help you answer questions confidently and show that you’re the right fit.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you’ve successfully led teams or projects. Highlight your ability to manage contractors and multi-disciplinary teams, as well as how you’ve maintained high service standards. This will demonstrate your capability to take on a leadership role effectively.
✨Be Data Savvy
Since strong data analysis skills are essential for this role, be ready to discuss your experience with complex datasets. Bring examples of how you’ve used data to drive decisions or improve service delivery. This will show that you can handle the analytical side of the job.
✨Ask Smart Questions
Prepare thoughtful questions about the organisation’s current challenges in estates management or their strategic goals. This not only shows your interest in the role but also gives you insight into what they value, helping you tailor your responses during the interview.