At a Glance
- Tasks: Join our team to help manage debt recovery and provide excellent customer service.
- Company: Local council offering a supportive work environment.
- Benefits: Competitive pay, flexible hours, and valuable experience in public service.
- Other info: Opportunity for career growth within the public sector.
- Why this job: Make a difference in your community while gaining practical skills in debt recovery.
- Qualifications: Experience in debt recovery and strong communication skills required.
The predicted salary is between 27000 - 28000 £ per year.
Pay Rate: £13.26 per hour PAYE
Hours per week: 37, Monday – Friday, 08:30 - 17:00
Role Length: This opening assignment is for 2 months
Hull, East Yorkshire, HU1 2AG
What's involved with this role:
- To contribute to the operation of a team within the Revenues and Benefits service to ensure that work is efficiently processed in respect of the recovery of Corporate Sundry Debts, Hull Culture & Leisure Debts, residual Council Mortgages and Decriminalised Parking Enforcement/Bus Lane Enforcement, within given timescales and customers receive accurate and timely information in accordance with legislation and Council policy.
- Ensure the service is delivered as flexibly as possible to best meet the needs and demands of the customer.
Skills & Experience required:
- Working in an environment which has enabled practical experience of Debt Recovery and knowledge of Debt Recovery Legislation and policy.
- Experience of dealing with the public in sensitive situations, with an awareness of the needs of disadvantageous groups within communities and equality of opportunity in service delivery.
- Experience of using Debt recovery systems or equivalent.
- A good knowledge of Debt recovery legislation, guidance, procedure and best practice.
- Working knowledge of ICT systems used in the administration of Debt recovery or equivalent.
Key Responsibilities:
- To contribute to the day to day operation of the Debtors team providing an efficient and effective service in the collection of Corporate Sundry Debts, Hull Culture & Leisure Debts, and Decriminalised Parking Enforcement/Bus Lane Enforcement from internal and external customers.
- To make decisions on the recoverability of Corporate Sundry Debt and Hull Culture & Leisure Debts in line with policies and procedures including proposals for write off.
- Resolve and exercise judgement on issues with debtors and strive for excellence of service.
- Provide an efficient, effective, responsive and user friendly service to all customers and partners recognising stakeholder needs.
- To negotiate repayment of debt making decisions based on the individuals financial circumstances.
- Help customers to complete statement of means forms and provide advice on priority debts.
- Assist in identifying unallocated or misallocated payments and reallocate as appropriate, preparation of refund payments to customers as necessary.
- Data input to various systems and spreadsheet, Workday, CYGNUS, and Chipside.
Debtors Officer employer: Triumph Consultants Ltd
As a Debtors Officer in Hull, you will be part of a dedicated team within the Revenues and Benefits service, where your contributions directly impact the community. The company fosters a supportive work culture that prioritises employee development and offers opportunities for growth in debt recovery expertise. With a focus on flexibility and customer service, this role provides a meaningful chance to make a difference while enjoying a competitive pay rate and a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Debtors Officer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common questions related to debt recovery and customer service. Practise your answers with a friend or in front of the mirror to boost your confidence before the big day.
✨Tip Number 3
Showcase your skills! Bring examples of how you've handled sensitive situations or resolved issues with debtors in the past. This will demonstrate your experience and ability to provide excellent service.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find roles that match your skills and interests. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Debtors Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Debtors Officer role. Highlight your experience in debt recovery and any relevant legislation knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your past experiences make you a great fit. Keep it concise but impactful – we love a good story!
Showcase Your Customer Service Skills:Since this role involves dealing with the public, make sure to highlight your experience in sensitive situations. Share examples of how you've provided excellent service and supported disadvantaged groups – it’ll really stand out to us!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Triumph Consultants Ltd
✨Know Your Debt Recovery Stuff
Make sure you brush up on your knowledge of debt recovery legislation and policies. Familiarise yourself with the specific systems mentioned in the job description, like Oracle and Workday, so you can confidently discuss how you've used them in past roles.
✨Show Your Customer Service Skills
This role involves dealing with the public, often in sensitive situations. Prepare examples of how you've handled difficult conversations or resolved issues for customers. Highlight your ability to empathise and provide a user-friendly service.
✨Demonstrate Your Team Spirit
The job requires contributing to a team environment, so be ready to talk about your experience working collaboratively. Share instances where you’ve supported colleagues or contributed to team goals, showing that you can work well with others.
✨Prepare for Scenario Questions
Expect questions that assess your judgement and decision-making skills regarding debt recovery. Think of scenarios where you had to negotiate repayment plans or make decisions based on financial circumstances, and be prepared to explain your thought process.
