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- Tasks: Join the tenancy advice and repairs team, handling customer calls and emails.
- Company: Work for a local council, making a difference in your community.
- Benefits: Enjoy a pay rate of ÂŁ12.85 per hour with flexible working options after training.
- Why this job: Gain valuable experience in customer service while helping residents resolve their housing issues.
- Qualifications: Previous customer service experience, strong communication skills, and a proactive attitude are essential.
- Other info: This is an 8-month temporary contract with potential for extension or permanent placement.
What\’s involved with this role:
JOB TITLE: Customer Services Officer – Tenancy Advice and Repairs Team
REF: Bournemouth 5272333
Pay rate: ÂŁ12.85 per hour PAYE
Working Arrangement: This role will be office based initially, moving to a mixture of office and working from home, following intensive training of 4 – 6 weeks.
The role:
On behalf of a local council, we are seeking a motivated Customer Services Officer to join the tenancy advice and repairs team in a busy housing office at the Kinson Hub on an approximate 8 month, full time temporary contract.
The team are responsible for dealing with all customer contacts over the telephone, so an ability to demonstrate excellent communication skills is essential.
The role includes managing telephone calls and emails from our residents diagnosing the repair required and booking appointments. The candidate will be required to work under pressure and be able to use their own initiative to deal with a variety of challenging and difficult situations.
The team are looking for a strong team player who is proactive and effective at delivering the best customer service.
Key Responsibilities:
Act as a first point of contact for residents, leaseholders and other external agencies getting in touch with the Housing Partnership.
Receive repairs requests, housing management enquiries and/or other related matters with a view to swift resolution or appropriate signposting.
Answer the phone in a professional manner, obtaining the appropriate information and relaying messages accurately by email when necessary.
Provide general office duties to include dealing with incoming and outgoing mail, electronic filing systems, processing of invoices and receiving visitors.
Undertake first contact correspondence with tenants, leaseholders and members of the public.
Carry out reception duties as required and assist or provide cover for colleagues as and when needed
What the client is looking for:
Previous experience as a Customer Services Officer, ideally within a local authority or public sector organisation
Experienced of working in a Housing team, providing tenancy advice and working within a repairs team
Excellent IT skills
Excellent communication skills
Able to work under pressure
Ability to use own initiative with experience of dealing with a variety of challenging and difficult situations
A strong team player who is proactive and effective at delivering the best customer service
How to Apply
Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.
We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, asmany candidates are able to relocate temporarily for work. Pleasedisregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us
AD
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
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Job Ref: Bournemouth 5272333
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.
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Customer Services Officer employer: Triumph Consultants Ltd
Contact Detail:
Triumph Consultants Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Officer
✨Tip Number 1
Familiarise yourself with the local council's services and policies related to housing and repairs. This knowledge will help you answer questions confidently and demonstrate your commitment to providing excellent customer service.
✨Tip Number 2
Practice your communication skills, especially over the phone. Role-play scenarios where you handle difficult situations or inquiries, as this will prepare you for the fast-paced environment of the Customer Services Officer role.
✨Tip Number 3
Showcase your ability to work under pressure by preparing examples from your past experiences. Think of specific instances where you successfully managed multiple tasks or resolved conflicts, as these will be valuable during any interviews.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the team dynamics and expectations, which can help you tailor your approach and stand out as a strong candidate.
We think you need these skills to ace Customer Services Officer
Some tips for your application 🫡
Quote the Job Title and Reference Number: Make sure to include the job title 'Customer Services Officer' and the reference number 'Bournemouth 5272333' in your application. This helps the hiring team match your CV to the specific role.
Tailor Your CV: Highlight your previous experience as a Customer Services Officer, especially within local authorities or public sector organisations. Emphasise your communication skills and ability to work under pressure, as these are key for this role.
Use Professional Formatting: Submit your CV in Word format, ensuring it is well-structured and easy to read. Use clear headings and bullet points to make your experience and skills stand out.
Submit Early: Applications are reviewed on a rolling basis, so it's best to submit your application as soon as possible. This increases your chances of being considered for the role.
How to prepare for a job interview at Triumph Consultants Ltd
✨Showcase Your Communication Skills
As a Customer Services Officer, excellent communication is key. During the interview, make sure to articulate your thoughts clearly and listen actively. Practice common customer service scenarios to demonstrate how you would handle calls and emails effectively.
✨Demonstrate Problem-Solving Abilities
The role involves dealing with challenging situations. Prepare examples from your past experience where you successfully resolved issues or managed difficult conversations. This will show your potential employer that you can think on your feet and provide effective solutions.
✨Highlight Teamwork Experience
Being a strong team player is essential for this position. Share specific instances where you collaborated with colleagues to achieve a common goal. Emphasise your proactive approach and how you contribute positively to a team environment.
✨Familiarise Yourself with the Role
Before the interview, take time to understand the responsibilities of a Customer Services Officer in a housing context. Research the local council's services and be ready to discuss how your skills align with their needs, particularly in tenancy advice and repairs.