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- Tasks: Lead a team to ensure customer satisfaction and quality standards are met.
- Company: Join a dynamic company focused on delivering high-quality homes and exceptional customer service.
- Benefits: Enjoy hybrid working options and the chance to develop your leadership skills.
- Why this job: Make a real impact by improving customer experiences in the housing sector.
- Qualifications: Experience in customer service and team leadership is essential; knowledge of defect management is a plus.
- Other info: This is a temporary role, perfect for those seeking short-term opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Temporary Customer Care and Quality Manager
Hybrid - Croydon office Tues/Wed/Thurs. Home working on Mon/Fr.
Please do not apply for this role unless your CV meets the following general requirements:
- You must be UK based and have the right to work in the UK.
- For office based and hybrid roles, your commute to the place of work must be less than 1 hour.
- This is a temporary role. Please do not apply if you are seeking a permanent position.
Skills & Experience:
- Experience of leading a high performing team.
- Customer service experience and a drive for delivering high satisfaction levels.
- Experience of new build homes and reporting and managing complaints.
- Experience dealing with delivery teams and 3rd party contractors.
- Experience of Snagging, Practical Completion and Property Handover Process.
- Excellent communication skills both oral and written.
- Proven ability to use data and information to feed into improvements of ER’s, Standards and Processes.
Desirable:
- Knowledge of defect management.
- Experience in Shared Ownership.
What’s involved with this role:
As the Manager, you will oversee a team of 9 Customer and Quality Executives, ensuring defects are logged and resolved within agreed timescales. You will work closely with the Team Leader, collaborate with construction teams, and escalate issues when necessary to ensure swift resolution.
Key duties:
- Manage the team of Customer Care & Quality Executives to ensure KPIs, objectives, and targets are met.
- Collaborate with the Delivery Team to ensure contractors complete works within agreed timescales.
- Motivate, coach, and develop team members to achieve high performance through effective leadership.
- Set and document handover standards, ensuring they align with Employer Requirements and are met by the Delivery Team.
- Continuously improve quality standards through benchmarking against competitors and enhancing customer experience.
Customer Care and Quality Manager employer: Triumph Consultants Ltd
Contact Detail:
Triumph Consultants Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care and Quality Manager
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Customer Care and Quality Manager role. Understand the importance of KPIs and how they impact team performance, as this will help you demonstrate your knowledge during discussions.
✨Tip Number 2
Network with professionals in the property management and customer care sectors. Engaging with others in similar roles can provide insights into best practices and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your leadership skills and ability to manage a high-performing team. Highlight any successes in improving customer satisfaction or resolving complaints effectively.
✨Tip Number 4
Research the company’s values and recent projects, especially in new build homes. Being knowledgeable about their work will allow you to tailor your conversation and show genuine interest in contributing to their success.
We think you need these skills to ace Customer Care and Quality Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team leadership. Emphasise any specific achievements related to managing complaints and improving customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer care and quality management. Mention your experience with new build homes and how you can contribute to the team's success.
Highlight Relevant Skills: In your application, clearly outline your communication skills and ability to use data for improvements. Provide examples of how you've motivated teams and managed projects effectively.
Follow Application Instructions: Ensure you meet all the specified requirements, such as being UK-based and having the right to work in the UK. Double-check that your commute aligns with the job's location before applying.
How to prepare for a job interview at Triumph Consultants Ltd
✨Showcase Your Leadership Skills
As a Customer Care and Quality Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences, how you motivated your team, and any specific strategies you used to achieve high performance.
✨Demonstrate Customer Service Expertise
Highlight your customer service experience and your commitment to delivering high satisfaction levels. Prepare examples of how you've handled complaints or improved customer experiences in the past.
✨Familiarise Yourself with Relevant Processes
Make sure you understand the snagging, practical completion, and property handover processes. Being able to discuss these topics confidently will show that you're well-prepared for the role.
✨Prepare Data-Driven Insights
Since the role involves using data to improve standards and processes, come equipped with examples of how you've used data in previous roles to drive improvements. This will demonstrate your analytical skills and ability to make informed decisions.
