At a Glance
- Tasks: Handle customer complaints and drive service improvements in a dynamic environment.
- Company: Join a community-focused organisation dedicated to enhancing customer care.
- Benefits: Earn £19.30 per hour with flexible hours and valuable experience.
- Other info: Opportunity for growth and development in a supportive team.
- Why this job: Make a real difference by improving services and ensuring customer satisfaction.
- Qualifications: Experience in handling complaints and strong communication skills required.
Overview
Complaint Service Improvement Officer
Job Ref: JM RQ1606303
£19.30 per hour PAYE • Contract Length: 3 months • 35 hours per week
Location: Greenwich, London SE18 9HQ
We are looking for a proactive and detail-oriented Complaint & Service Improvement Officer to join our Community Services Directorate. This is an exciting opportunity for someone with strong analytical, organisational and communication skills who is passionate about improving services and ensuring the highest standards of customer care.
Responsibilities
- Handle and coordinate all customer complaints, MP and Member enquiries, Ombudsman enquiries, and other statutory correspondence on behalf of the Directorate and Departmental Management Team (DMT).
- Manage and process Freedom of Information (FOI), Environmental Information Requests (EIR) and Data Protection requests (DPRs) in line with legislative procedures and corporate guidelines.
- Lead and support service improvement initiatives within the Directorate, identifying opportunities for change and making recommendations to managers and DMT.
- Analyse, allocate and collate representations, ensuring robust record-keeping and reporting.
- Produce and maintain departmental procedures, ensuring compliance with corporate policies and statutory requirements.
- Support the Directorate with project work and administrative tasks, contributing to the delivery of efficient and customer-focused services.
- Research best practice and propose innovative improvements to enhance service delivery.
Essential Requirements
- Proven experience in handling complaints, statutory enquiries, or information governance requests (FOI, EIR, DPRs).
- Strong organisational skills with the ability to manage competing priorities.
- Excellent written and verbal communication skills, with the ability to draft clear, professional responses.
- Analytical thinking with attention to detail, accuracy and consistency.
- Confidence in engaging with staff, managers and stakeholders to influence and implement improvements.
- A strong customer service ethos and commitment to continuous improvement.
We will not share or solicit information outside the advertised role. If you do not hear from us within three working days, your application has not been shortlisted on this occasion. Please quote the Job Title & Vacancy Reference No. in your application to help match your CV to the role.
Please note that we do our level best to remove ads once roles are filled.
Complaint Service Improvement Officer JM RQ1606303 in London employer: Triumph Consultants Ltd
Join our Community Services Directorate in Greenwich, where we prioritise a culture of continuous improvement and customer care. As a Complaint Service Improvement Officer, you will benefit from a supportive work environment that encourages professional growth and development, while playing a vital role in enhancing service delivery for the community. With a focus on collaboration and innovation, this position offers a unique opportunity to make a meaningful impact in local governance.
StudySmarter Expert Advice🤫
We think this is how you could land Complaint Service Improvement Officer JM RQ1606303 in London
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in improving their services.
✨Tip Number 2
Practice your communication skills. Since this role involves handling complaints and engaging with various stakeholders, being able to articulate your thoughts clearly is key. Try mock interviews with friends or use online resources to sharpen your responses.
✨Tip Number 3
Showcase your analytical skills! Prepare examples from your past experiences where you've successfully handled complaints or improved processes. This will demonstrate your capability to manage the responsibilities of the role effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining our team!
We think you need these skills to ace Complaint Service Improvement Officer JM RQ1606303 in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in handling complaints and statutory enquiries. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about improving services and how your analytical skills can contribute to our team. Keep it professional but let your personality show through.
Be Clear and Concise:When filling out your application, clarity is key. We appreciate well-structured responses that get straight to the point. Remember, we’re looking for strong communication skills, so make every word count!
Apply Through Our Website:To ensure your application gets the attention it deserves, please apply through our website. It helps us keep everything organised and makes it easier for us to review your application quickly!
How to prepare for a job interview at Triumph Consultants Ltd
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Complaint Service Improvement Officer. Familiarise yourself with handling complaints, FOI requests, and service improvement initiatives. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Prepare specific examples from your past experiences that highlight your organisational, analytical, and communication skills. Think about times when you've successfully managed complaints or improved services. This will demonstrate your capability to handle the responsibilities outlined in the job description.
✨Engage with the Interviewers
During the interview, don’t just wait for questions to be asked. Engage with the interviewers by asking insightful questions about their current challenges in customer service and how you can contribute. This shows your proactive attitude and genuine interest in improving their services.
✨Follow Up
After the interview, send a thank-you email to express your appreciation for the opportunity. Mention something specific from the interview that resonated with you. This not only reinforces your interest in the role but also keeps you fresh in their minds as they make their decision.
